I did get all the manuals for the appliances etc. As I said, I am not happy with the dealer, so I am not going to ask them for anything.
The service I got at the dealer was bad. The water pump sounded like a thrashing machine and the refrigerator would not work. This was as soon as we got it home. I took it back and they said the refrigerator worked for them. Well, yes it did but I noticed they must have checked and done something with the electronics card for the refrigerator as they left the cover off and along with the attaching screw was left laying in the compartment. The pump, they said, only needed one of the hoses to be wrapped in some insulating foam rubber. Well, it was no better. I should have checked it before I left for home. I found that one of the screws holding the pump down was tightened all the way through the rubber mount pad and the pump was really only mounted with 3 screws and vibrating badly against the floor because of this
Now I found my slide out has caulking/sealant missing. It looks like they (in manufacturing) were sealing and ran out halfway down the seam. They must have gone to lunch and came back and forgot to finish the seam and did not even start the one on the other side. Maybe this was a Friday build and went home and forgot where they stopped when they got back on Monday.
I tried to contact Keystone twice and when they did get back to me, there was no mention of what I had written. The guy did say if I had any problems, I should contact him. I replied to that email with some items and he never got back to me.
I hope I enjoy this Cougar. I am not sure if I will ever purchase another Keystone though. Time will tell.
Corporation wise, they sure need some organization (or reorganization)!
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