On our 1st trip out in our brand new Outback Sydney 32FRE the seam that runs the width of the trailer just behind the gooseneck separated. The wind turbulent from the truck caused the panel to pull apart on both sides. The separation of the panel caused the insulation to blow away and expose the frame under the bedroom.
Because driving the camper from our destination would have caused more damage, the RV dealer was contacted and they requested that I get an estimate for the repair. An on-site RV repair contractor responded the following day and indicated that he could do the repairs however I would have to leave it with him to work on the following week. The on-site RV repair contractor and the RV dealer talked directly and the repair was authorized. Because the repair could not be completed while we were there, we had to put the camper in storage and return the following week to pick it up.
The following week after the repairs were completed we decided to stay at the campground before heading back home. When setting up, the fourth slide, the large living room slide, would not extend. You could here the motor running and clicking as if the gears were not catching. Great, it’s 100 degrees out and the slide is blocking the access to the living room and the dealer does not know how to manually extend the slide. Approximately 1 hour later the RV dealer calls back after talking to Keystone. I was told that I would have to cut a whole in the underbelly to locate the motor. Once the motor was located I could use a 5/8” socket to manually extend the slide. I was also told that it sounded like the cylinder was jammed and needed to be adjusted. They indicated that once I extended the slide a little to attempt to extend with the motor. That worked!! The slide went out. It’s a good thing because if I had to use that 5/8” socket to manually extend it, it would have taken all day.
I’m not happy with my new purchase because when I get home I will have to drive it 2 hrs. to the dealer for the slide adjustment and a repair of the shower drain that is also leaking.
For the Keystone owners that might have slide problems in the future can you explain why the slide motors are not accessible and if there is a bit or socket that can be purchased for an auxiliary drive device such as a cordless drill.