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02-09-2017, 06:10 AM
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#1
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Junior Member
Join Date: Feb 2017
Location: RIVER FALLS
Posts: 2
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Leaky Docking Station
Just purchased a brand new 2017 Cougar Lite and drove 100 miles away from home. The docking station water faucet leaks. When the hose is installed can't shut off the water at all. Any suggestions as to how to fix.
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02-09-2017, 08:21 AM
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#2
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Senior Member
Join Date: Aug 2014
Location: Lincoln, NE
Posts: 422
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Where is it leaking? Around the stem?
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02-09-2017, 08:28 AM
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#3
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Senior Member
Join Date: Oct 2014
Location: Germantown, TN
Posts: 6,333
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I feel a little ignorant here. I am not familiar with the term "docking station water faucet." Would I know it by another name?
__________________
Jim in Memphis, Wife of 51 years is Brenda
2019 F450 6.7 Powerstroke
2018 Mobile Suites 40RSSA
2021 40' Jayco Eagle
2001 Road king w/matching Harley sidecar
2021 Yamaha X2 Wolverine 1000
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02-09-2017, 09:09 AM
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#4
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Senior Member
Join Date: Jul 2013
Location: Box Elder
Posts: 2,910
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I think the usual name is convenience center, where the water hooks up and there are sewer drain valves, etc.
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Bob & Becky
2012 3402 Montana
2012 Chevy 2500HD D/A CC
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02-09-2017, 09:18 AM
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#5
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Site Team | Emeritus
Join Date: Jan 2014
Location: Western PA
Posts: 2,732
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if its the convenience center in question, the only faucet I know of in that area is the outside shower spigots ?
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2013 RAPTOR 300MP w/Rear Patio Deck NO Folding Side Ladder
2013 Silverado 3500HD LTZ CC LB 4X4 DRW
Duramax 6.6L Turbo Diesel; Allison Trans
Reese 20K; Carlisle Radial Trail RH/HD; TPMS (12 Tires)
Veteran
PSU (GO LIONS)
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02-09-2017, 10:16 AM
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#6
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Senior Member
Join Date: Aug 2014
Location: Lincoln, NE
Posts: 422
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PARAPTOR, I'm with you.
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02-09-2017, 10:39 AM
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#7
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,350
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Quote:
Originally Posted by PARAPTOR
if its the convenience center in question, the only faucet I know of in that area is the outside shower spigots ?
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That's my guess. If it's the style with a quick connect hose, than a light tap in the center of the fitting might "seat" the connection. Just be careful not to gouge the fitting.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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02-09-2017, 03:21 PM
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#8
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Junior Member
Join Date: Feb 2017
Location: RIVER FALLS
Posts: 2
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Quote:
Originally Posted by cardinal96ss
Where is it leaking? Around the stem?
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Yes it leaks out of the cold water handle. There is a steady stream of water. We tried putting on the shower hose and then we couldn't get the water to shut off at all.
Called a local dealer and they say a two week wait, we can try to replace ourselves, but everything is under warranty. A mobile tech may be able to come to service, but they don't know if they will do warranty work at all. Would have to negotiate price and then try to get Keystone to pay for it.
The docking station is what the dealer referred to as the compartment where you put in the water, both city or to fill the holding tank.
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02-09-2017, 04:32 PM
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#9
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,997
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It sounds to me like the faucet stem may not be completely tightened into the valve seat. You can remove the handle, use a crescent wrench and tighten the faucet stem, reinstall the handle and see if that might stop the leak. If not, you might find a shutoff valve behind the center that would completely turn water off to that faucet (much like the shut off valves under your sink).
As for a mobile service tech, without written prior approval from Keystone, you'll be facing a "cliff" (not just an uphill battle) to get any reimbursement. I've got no experience with that kind of warranty issue, but from what I've read on the forum, I haven't heard of anyone getting reimbursement without prior approval. So, if you go that route, best of luck !!!
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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