A Good Experience with Keystone Warranty

[NJDiverDan]

We purchased a 2016 Sprinter Campfire 31BH this spring. We did not have the dealer power up the television during our walk through. A couple days after brining it home I fired up the furnace to warm up the camper so I could go through it load in our gear from our previous camper. After a few hours started in the camper so the temp was a steady 65 inside. Decided I wanted to see how well the antenna would get channels so I tried to power up the tv and it did not work. You would get a red glowing LED, but would never power on. Disconnected the tv and brought it inside and still nothing.

Called my dealer that Tuesday. Dropped off the non-working tv on Wednesday. Following Monday, dealer called and said they had my replacement tv ready to pick up. Said they got the approval from Keystone to replace late Thursday, but did not get a chance to get the TV until Monday morning (they sent a tech over to the local Best Buy). Ended up with a better TV (1080 vs 720 original) as well.

Very simple, no questions asked, and from my point of view, fast turn around.

-dan

[Tbos]

Glad it went well for you. I had a problem with the IRV radio in my 2810BHS and within a few days the dealer called and had the replacement.

[silverbullet18]

It's good to hear a good story. All you ever hear on this forum is the bad things. I'm sure there is a lot of them.


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[dcg9381]

Wow.. that's quick! Good deal!

[JRTJH]

Thanks for posting your positive experience. It's good to hear that your dealer is taking care of you !!!

[theeyres]

Yep, nice to hear something nice. Glad it worked for you.