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Old 05-11-2024, 10:01 AM   #1
Baldcat
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Water damage from dealer

Purchased a keystone bunkhouse brand new from dealer
Water damage from the dealer was not disclosed from time of purchase
We only discovered the damage once he had put the trailer in our name , hooked it to our truck & was pretty much rushed off his property
We said we're not leaving untill we look at the trailer
Thats where we discovered the damage
We were 6hrs from home & was told there is nothing thst could be done
Fast forward one year , it's now in for repair & the damage is extensive so I'm told , celing , walls& floor is rotten in the corner with the bunks
What do we do ?
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Old 05-11-2024, 10:20 AM   #2
notanlines
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You stopped before pertinent info could be told. What has the dealer told you? How about Keystone? Are they trying to make you pay for this?
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Old 05-11-2024, 10:49 AM   #3
Baldcat
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The damage is extensive $4-8000 in repairs
The dealer we purchased from basically told us to deal with keystone
Keystone said that portions of the work may not be covered , but that is not certain at this time
We are 6 hours from this dealer & the transmition in my truck is on its way out
So once this dealer in my home town starts to tear into the camper we are looking at loosing one month or more of our camping season that starts this weekend
Can we demand a new trailer ? As this damage came like this from the dealer?
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Old 05-11-2024, 10:55 AM   #4
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Quote:
Originally Posted by Baldcat View Post
The damage is extensive $4-8000 in repairs
The dealer we purchased from basically told us to deal with keystone
Keystone said that portions of the work may not be covered , but that is not certain at this time
We are 6 hours from this dealer & the transmition in my truck is on its way out
So once this dealer in my home town starts to tear into the camper we are looking at loosing one month or more of our camping season that starts this weekend
Can we demand a new trailer ? As this damage came like this from the dealer?
Unfortunately you’re going to have to prove it was damaged at delivery. Do you have pictures?
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Old 05-11-2024, 11:19 AM   #5
JRTJH
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Just as a reminder: The information you get from this forum is NOT an official Keystone response. This website is not affiliated with Keystone RV and as far as we can tell, no person from Keystone has ever joined the forum in an official capacity and there is no one that monitors this website from the factory.

So, the answers you get here will only be based on a member's personal experience with what happened with their interaction with Keystone or what they've heard or read about someone's report of their warranty issues with Keystone....

If you are looking for what other members have experienced, there's a wealth of advice available here. On the other hand, if you're looking for a way to report (to the company that made your trailer) about issues you face or expectations you might have, all your effort will "fall on deaf ears" because the Keystone RV company doesn't monitor this site.

That said, hopefully you'll get lots of good advice about what has helped other members with similar problems or members who have found themselves in a similar situation.

Read the disclaimer with the RED FLAG beside it which is located at the bottom of every forum webpage...

Good Luck.
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Old 05-11-2024, 11:21 AM   #6
Baldcat
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We do have pictures as well as the dealer saw it before leaving his property
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Old 05-11-2024, 11:25 AM   #7
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We also have a full email thread , with photos , dates and such
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Old 05-11-2024, 12:38 PM   #8
sourdough
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You need to make the dealer that sold it in that condition liable for the repairs. Sounds like they knew it, you didn't look at it so they sold it to you and rushed you out. Lots of failures there but now it's time to put your documentation to use. What/who was the RV dealer? A national chain; local mom and pop?? You need to push that up the chain.

Keystone may or may not take care of all of it. Your documentation of the conversations with the dealer and pictures will help BUT that selling dealer needs to step up.
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Old 05-11-2024, 12:46 PM   #9
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I am going to make the attempt to get ahold of someone higher than customer service at keystone , if anyone has better contact information would be helpful
Seems the dealer has pretty much washed his hands of this issue all together
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Old 05-11-2024, 01:10 PM   #10
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Good luck. They should be your best bet but sounds like you want to deal directly with Keystone. They will be talking to the dealer I'm sure so that conversation might be a bit skewed in their favor.
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Old 05-11-2024, 02:35 PM   #11
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I don't know of any "contact at Keystone" that doesn't start with documentation provided to the Customer Service section of the company. Once you provide them with all the information they need, then they usually "upchannel" the data you provide to a higher echelon of management.

That said, I'd urge you to NEVER threaten with legal action or tell them you've hired a lawyer... Doing that will trigger the company's legal network. If that happens, then you'll be dealing with the THOR legal department. THOR is Keystone's parent company, a multi-billion dollar enterprise with more lawyers on staff than you'll ever be able to afford. Once that happens, you and your lawyer will be sent a letter stating that all further correspondence must be addressed to their legal team. What happens then is that your trailer and any repair will be put on hold until the court settlement states who is responsible and what conditions must be legally met. That could take years and years and the your costs will very likely be 10 times to 100 times the value of your trailer by the time the case is dismissed or decided.

Avoid any threats as it will significantly delay any potential help you might get from Keystone....

That said, have you contacted a lawyer about what the dealer delivered to you (damaged goods) and what you've attempted to resolve with the dealer and what they've told you they won't do about your trailer condition when you purchased it that was hidden from you until after you signed the contract ??? It appears that the issue is not Keystone, but the dealer who attempted to hide the defects during the sale... That's illegal in any place I've ever lived, and probably illegal where you live. Your state attorney general's office may have a consumer relations section that handles just such cases.
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