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12-20-2017, 02:33 PM
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#1
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,674
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Keystone Quality
There have been many, many discussions of Keystone quality or the lack thereof. Interestingly, I just received my digital copy of Trailer Life and.....low and behold Keystone is the 2017 gold award recipient in the 5th wheel and toy hauler categories! Now this isn't from the few on the forum but rather the entire Trailer Life readership which encompasses owners of virtually all brands. Maybe things aren't so bad after all......??
http://www.trailerlife.com/rv-gear/2...19177_12202017
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Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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12-20-2017, 03:16 PM
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#2
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Senior Member
Join Date: Jul 2014
Location: Solomons
Posts: 3,874
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Keystone Quality
Sure makes you wonder. I see Outdoor and Northwood didn’t make the list.
2016 Passport GT 2810BHS, 2016 F350 CC DRW
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Tom
2019 Alpine 3651RL
2016 F350 CC DRW
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12-20-2017, 03:27 PM
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#3
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Senior Member
Join Date: Jul 2017
Location: Monroeville
Posts: 1,549
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Saw in the Travel Trailer section Lance won. That's all good and well, but 1) they are 75% more expensive than Keystones. I HIGHLY doubt they will last 75% longer when both are well cared for. 2) They don't make anything longer than 23 ft. That's nice for people who really can't tow with anything bigger than an SUV, but useless for anyone that wants to sleep with more than 4 without being shoehorned in the trailer.
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2014 Bullet Premier 29bh in Charocal
2019 Ram 2500 HD 4x4, CC, 6.4L
2011 Passport 2510RB (Sold)
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12-20-2017, 04:05 PM
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#4
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Senior Member
Join Date: Oct 2013
Location: Huntington Beach, Ca
Posts: 250
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What if anything would be considered high quality on a stock Passport? Not the brakes, not the tires, not the fit and finish, not the electronics, and not the floor or roof among others. So what then? They don't even exhaust the oven fan outside!
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2013 Passport 2890RL GT
2015 Silverado CC LTZ 4x 2500 Duramax
HB Cal
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12-20-2017, 05:00 PM
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#5
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,674
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Quote:
Originally Posted by Gegrad
Saw in the Travel Trailer section Lance won. That's all good and well, but 1) they are 75% more expensive than Keystones. I HIGHLY doubt they will last 75% longer when both are well cared for. 2) They don't make anything longer than 23 ft. That's nice for people who really can't tow with anything bigger than an SUV, but useless for anyone that wants to sleep with more than 4 without being shoehorned in the trailer.
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You're right. I can't factor Lance into what we need, so, I suppose Keystone would be next....
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Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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12-20-2017, 05:01 PM
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#6
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,674
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Quote:
Originally Posted by srvnt
What if anything would be considered high quality on a stock Passport? Not the brakes, not the tires, not the fit and finish, not the electronics, and not the floor or roof among others. So what then? They don't even exhaust the oven fan outside!
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High quality? You got all the items you mentioned but I suppose they're not top of the line? What did you pay for your Passport?
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Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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12-21-2017, 03:03 AM
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#7
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Senior Member
Join Date: Aug 2017
Location: Lafayette
Posts: 1,068
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Quote:
Originally Posted by sourdough
There have been many, many discussions of Keystone quality or the lack thereof. Interestingly, I just received my digital copy of Trailer Life and.....low and behold Keystone is the 2017 gold award recipient in the 5th wheel and toy hauler categories! Now this isn't from the few on the forum but rather the entire Trailer Life readership which encompasses owners of virtually all brands. Maybe things aren't so bad after all......??
http://www.trailerlife.com/rv-gear/2...19177_12202017
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Yep seen that also, was thinking maybe I made a good choice! Did you also see the 2018 tow guide...looked like Ram is the top dog in their charts for 3500 max towing. I thought the big 3 were all closer in towing capacities than what they have listed.
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2015 Ram,3500,Dually,B&W,4.10s,Aisin,Limited,Silver
2018 Raptor,428SP w/full body paint
2012 Harley, Ultra Limited
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12-21-2017, 06:24 AM
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#8
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Senior Member
Join Date: Aug 2017
Location: Dandridge TN
Posts: 260
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I believe its called the "readers choice" awards so that tells me its just a collection of other peoples opinions really. A popularity contest in essence. What controls and criteria were used to arrive at "the best"? The auto industry and some others use JD Power and associates to collect buyer satisfaction surveys among other guidelines to come up with a somewhat better picture of quality and buyer satisfaction. Maybe the RV manufacturers should start doing something like this.
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12-21-2017, 11:49 AM
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#9
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Senior Member
Join Date: Oct 2013
Location: Huntington Beach, Ca
Posts: 250
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Quote:
Originally Posted by sourdough
High quality? You got all the items you mentioned but I suppose they're not top of the line? What did you pay for your Passport?
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Hardly top of the line. Manufacturers use the cheapest materials they can. And craftsmanship? don't get me started LOL! 26 grand for a new cheezy RV, which i knew about going in, but we've had a blast the last couple years! I know they can do much better.
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2013 Passport 2890RL GT
2015 Silverado CC LTZ 4x 2500 Duramax
HB Cal
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12-21-2017, 01:18 PM
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#10
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Senior Member
Join Date: Jul 2015
Location: Texarkana, TX
Posts: 1,052
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1) Who are the major advertisers that keep trailer life in business?
2) If it's readers choice, by vote, Keystone is one of the largest market segments. People tend to vote for what they own.
This has nothing to do with quality or lack of.
If they did a survey of owner quality, that's an entirely different ballgame... But I don't think Trailer Life is in the business of pissing off their largest advertisers..
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12-21-2017, 02:49 PM
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#11
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,674
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Quote:
Originally Posted by dcg9381
1) Who are the major advertisers that keep trailer life in business?
2) If it's readers choice, by vote, Keystone is one of the largest market segments. People tend to vote for what they own.
This has nothing to do with quality or lack of.
If they did a survey of owner quality, that's an entirely different ballgame... But I don't think Trailer Life is in the business of pissing off their largest advertisers..
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I would have to disagree. You tend to vote for what you own if you've had a good experience. Good experience = not in the shop every day = quality (in some form or fashion). We have had plenty on the forum that I'm sure wouldn't send in glowing reviews of their Keystone's because they "owned" them.
Now, as far as the size of the market share, yes, Keystone has a lot. In that respect, IF the votes came in in the same proportion as that of the ownership then they would possibly have an edge. Then again, you get into demographics, tendency to vote, etc. etc. etc. At that point, you need to be a professional pollster to thoroughly misread the results.
I think it is far easier to just read the info, take it for what it is and be done with it. Or, you could just write Trailer Life and ask all their criteria, how the scores were tabulated etc. I think I'd rather be fishing...
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Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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12-21-2017, 03:07 PM
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#12
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Junior Member
Join Date: Mar 2017
Location: Summerville
Posts: 6
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Quote:
Originally Posted by sourdough
There have been many, many discussions of Keystone quality or the lack thereof. Interestingly, I just received my digital copy of Trailer Life and.....low and behold Keystone is the 2017 gold award recipient in the 5th wheel and toy hauler categories! Now this isn't from the few on the forum but rather the entire Trailer Life readership which encompasses owners of virtually all brands. Maybe things aren't so bad after all......??
http://www.trailerlife.com/rv-gear/2...19177_12202017
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Keystone hard to work with. Not Customer friendly.
Sent from my iPad using Tapatalk
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12-21-2017, 03:20 PM
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#13
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Senior Member
Join Date: Oct 2014
Location: Germantown, TN
Posts: 6,328
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jbryant, maybe back this up with some further information. Maybe you're correct and maybe not, but give us something to work with. You tow with a .....and you tow a ......and you had a problem with a .....see where I'm coming from?
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Jim in Memphis, Wife of 51 years is Brenda
2019 F450 6.7 Powerstroke
2018 Mobile Suites 40RSSA
2021 40' Jayco Eagle
2001 Road king w/matching Harley sidecar
2021 Yamaha X2 Wolverine 1000
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12-21-2017, 03:45 PM
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#14
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Senior Member
Join Date: Nov 2017
Location: Pike Road
Posts: 130
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Been on 2 trips with our 5th and not impressed at all with quality. I think a lot of it could have been avoided with just a little extra attention to detail. Screws randomly coming out, boards loose, rubber coming off, etc. nothing major but just makes you wonder how they did on the items you can’t see.
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12-21-2017, 04:51 PM
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#15
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Senior Member
Join Date: Oct 2014
Location: Germantown, TN
Posts: 6,328
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Bama, this won't make you feel better, but Keystone didn't make what you don't see.
__________________
Jim in Memphis, Wife of 51 years is Brenda
2019 F450 6.7 Powerstroke
2018 Mobile Suites 40RSSA
2021 40' Jayco Eagle
2001 Road king w/matching Harley sidecar
2021 Yamaha X2 Wolverine 1000
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12-21-2017, 05:12 PM
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#16
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Senior Member
Join Date: May 2016
Location: South Jordan, Utah
Posts: 2,223
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[QUOTE=jbryant;267223]Keystone hard to work with. Not Customer friendly.
I'm afraid I have to disagree. We had (More Than) our fair share of warranty issues in our first year owning our Cougar. Whenever we were in disagreement with CW over what Keystone would take care of we were treated very professionally by Keystone Customer Service and CW stepped up to every recommendation Keystone made.
Problems... YES. Solutions... Every time.
Could the manufacturer do a better QC job prior to delivery? Absolutely!
Are they any worse that any other major manufacturer? The forums say otherwise.
Our recommendation: be patient, keep good records and document everything.
And, finally, be courteous and professional dealing with both the dealer and the manufacturer.
__________________
2017 Cougar 279RKSWE
2007.5 Dodge Ram 2500 6.7 Cummins
Retirement Training Completed
I think the little voices in my head have started a chat group.
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12-21-2017, 05:22 PM
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#17
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Senior Member
Join Date: Oct 2016
Location: Commerce Twp, Mi
Posts: 1,002
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I like my little Hideout...
__________________
TOM
2011 Chevy Silverado
1500, HD Tow Package
2017 Keystone Hideout 177LHS Carlisle Radial HDs
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12-21-2017, 08:05 PM
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#18
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Member
Join Date: Nov 2016
Location: Coarsegold
Posts: 42
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We got our Keystone Cougar a year ago. I reported every little thing I could find, expecting to end up negotiating. I wanted some items that I was willing to give up.
They were all fixed, no questions asked.
My local dealer is short of techs, so it takes longer than I would like. BUT, everything I reported has been properly fixed.
I am very happy.
__________________
2016 Keystone Cougar 303RLS
2015 Ford F350 diesel 6.7 4wd crew cab short bed
Super Glide hitch
Transfer Flow aux. fuel tank in tool box
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12-21-2017, 09:14 PM
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#19
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,326
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Keystone hard to work with? Not customer friendly?
Spend some time in the shop with me, Keystone isn’t the easiest, but they are BY FAR much easier than most.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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12-22-2017, 02:48 AM
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#20
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Senior Member
Join Date: Aug 2017
Location: Lafayette
Posts: 1,068
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Well I used to think that there was no way I would ever own a Keystone product...but here I is! I've read that all brands have issues, some more than others. I actually thought I'd be happy with the Full House toy hauler but they seem to have their share of issues also. I finally started looking at some of the Keystone stuff and liked several of their floorplans and ended up with the Raptor. So far so good with only a couple minor issues.
__________________
2015 Ram,3500,Dually,B&W,4.10s,Aisin,Limited,Silver
2018 Raptor,428SP w/full body paint
2012 Harley, Ultra Limited
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