The unit in the cargo is called the BCM. Recommend you update the software. If you connect it to wifi you can update over the air method. Otherwise via USB.
This is a link to the website where you can download manuals.
https://in-command.net/in-command-w-global-connect/
Provide more details to issue you are having and you may get specific things to try from the group.
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2021 Montana 3231CK, Legacy, Super Solar Flex, Dual Pane Windows, Slide-out Awnings
2021 Dodge RAM 3500 4x4 Limited 6.7 HO DRW, Trailer TPMS, B&W Companion Hitch
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