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Old 03-24-2022, 10:23 AM   #1
alku1
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Join Date: Jan 2022
Location: Munich
Posts: 24
In-Command: OTA Update not working

Hi folks,

I would like to try out the global connect feature but would like to update to the latest software first.
We have the global connect version of in-command currently the following software is installed:


BCM 1.1.70
DC: 2.3.45
APP: 1.14.164

I was able to perform an update of DC to the newest version via a USB stick. However, Im unable to update the BCM. I tried both ways:
1) Offline: I downloaded bin file from the support page (ncspbcmv1.04.75) but the system always tells me it cant find the file?! (same USB stick which worked for DC)

2) OTA: When connected to my phone hotspot I get a confusing prompt (see below) after clicking CONFIRM I simply get back to the previous OTA menu and nothing happens :-(

I restarted the system many times but nothign seems to help.
Any ideas how I can update the BCM?
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Old 03-24-2022, 10:39 AM   #2
markcee
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Join Date: Dec 2019
Location: Sun City West
Posts: 907
Quote:
Originally Posted by alku1 View Post
Hi folks,

I would like to try out the global connect feature but would like to update to the latest software first.
We have the global connect version of in-command currently the following software is installed:


BCM 1.1.70
DC: 2.3.45
APP: 1.14.164

I was able to perform an update of DC to the newest version via a USB stick. However, Im unable to update the BCM. I tried both ways:
1) Offline: I downloaded bin file from the support page (ncspbcmv1.04.75) but the system always tells me it cant find the file?! (same USB stick which worked for DC)

2) OTA: When connected to my phone hotspot I get a confusing prompt (see below) after clicking CONFIRM I simply get back to the previous OTA menu and nothing happens :-(

I restarted the system many times but nothign seems to help.
Any ideas how I can update the BCM?
I have typically had to use a combination of USB and a connection to my home wifi network (not a cell hotspot) in order to get the updates to take. I was never successful completing an update using only a hotspot connection, but YMMV.

I would suggest contacting the helpful folks at ASA tech support at 877-845-8750. They have very good customer service and should be able to assist.
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