Keystone doesn’t stand by their product

[Lynnberry]

We have had horrible customer service once we purchased our Keystone Passport last September. Initially radio/dvd player didn’t work, took it back to the dealer to be fixed. We traveled to FL for the winter & it didn’t work when we got there. We contacted both Keystone and the dealer who referred us back to Keystone to no avail. We paid a local repair person to get it fixed $140! Just recently when I slid open our slide out window, the entire window shattered into a million pieces inside and outside the trailer. It had been sitting at the campsite for a day before this happened fo no apparent reason. Called the dealer and Keystone again to no avail. It cost us over$400 to have the window repaired. Dealer rep told us to go back to Keystone as this was the 4th instance that customers had reported to them the same thing happening for no apparent reason. Once again Keystone refused to stand behind the product they sold. We are very unhappy with their customer service and failure to stand behind the quality of their product! Would never buy again or recommend to anyone. Buyer beware!