Go Back   Keystone RV Forums > Keystone Tech Forums > Repairs & Maintenance
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 02-26-2020, 09:41 PM   #1
FlyingAroundRV
Senior Member
 
FlyingAroundRV's Avatar
 
Join Date: Oct 2017
Location: Brisbane Australia
Posts: 607
State secrets!

Is this normal?
I have been trying to get a part number and some information for the rear axle on my trailer. I have contacted Keystone and Dexter and they both act as if I'm asking for state secrets. The only reply they will give me is in effect "We don't give out that information. Go talk to the dealers". All I asked for was confirmation of a part number I was given by a dealer who wanted to charge me $1,700 for an axle! I also wanted to know whether that part number included the springs and brakes for that price, but the response was the same from Keystone and Dexter "Talk to the dealers."


I have seen posts on the forums here from people who have dealt directly with Dexter for parts.


If you have done this, how did you do it?
__________________

FlyingAroundRV is offline   Reply With Quote
Old 02-27-2020, 03:43 AM   #2
Ranchhand
Member
 
Ranchhand's Avatar
 
Join Date: Feb 2019
Location: SW Michigan
Posts: 73
There should be a tag on the axle that will give you any information you need about the axle. Assuming itís still there. Itís a kind of plastic sticker.
__________________

Ranchhand is offline   Reply With Quote
Old 02-27-2020, 04:32 AM   #3
slow
Senior Member
 
slow's Avatar
 
Join Date: Jan 2014
Location: Winnipeg, Canada
Posts: 1,055
State secrets!

I have contacted Dexter twice for two different trailers and asked for the parts list for my axle assemblies. The info was supplied without hesitation. But in both cases I had the axle assembly part number from the vinyl tag Ranchhand refers to.
__________________
current: 2018 Jayco Eagle HT 265BHS
previous: 2015 23RB Passport Elite
2015 F250 XLT SB Crew, 6.2l gas
PullRite 16K SuperGlide w/SuperRail
slow is offline   Reply With Quote
Old 02-27-2020, 04:40 AM   #4
Roscommon48
Senior Member
 
Join Date: Dec 2018
Location: grand rapids
Posts: 397
I agree, Dexter has been great. You are asking for something more than what is typical.
But regardless, just google dexter and you'll have lots of contacts to ask your questions. https://www.google.com/search?channe...er+parts+axles
I suspect you have a 7K axle which there are a million out there you just need to know which one goes on your trailer.
Also: https://www.dexteraxle.com/store
Roscommon48 is offline   Reply With Quote
Old 02-27-2020, 08:27 AM   #5
Tuz5150
Gone Traveling
 
Join Date: Feb 2020
Location: Detroit
Posts: 25
there should be a stamped part # on the axles, use the part number and go to the Dexter documentation found on the Dexter web site, see exploded parts list. There should also be a sticker on each axle.... mine was weather worn, but still readable.
Keystone and the Dealers are useless for info.

The factory sometimes puts different axles on the same rigs..... what ever is available, and or cheapest.

Dexter, or Keystone won't necessarily be able to tell you what axles you have on *your* rig.

Some new axles come with springs, some don't. Once you have your part # google it for replacement cost.
Tuz5150 is offline   Reply With Quote
Old 02-27-2020, 09:39 AM   #6
JRTJH
Site Team
 
JRTJH's Avatar
 
Join Date: Mar 2011
Location: Gaylord
Posts: 17,479
Scott,

You're in a "bit of a jam" right now. With you being so far from your trailer, you're going to have problems getting the information on the axle decal. The reason Keystone can't/won't give you the information on what axles are installed on your trailer is because there "may be an alternate axle" that was installed on that "one off supply problem day on the assembly line"... Yes, they are "supposed to all be the same" and Keystone is "supposed to track axles by part number/serial number for NHTSA, but.....

So, rather than "look it up in their records (that might reveal a mistake and cause NHTSA issues if reported by you that Keystone is wrong) their "always answer" is "You must get that information from your dealer". And the dealer will "give you that information by crawling under the trailer and reading the axle decal"......

Dexter, without knowing what Keystone installed, is essentially "helpless to help"....

With the information on that axle decal, any Dexter dealer or the Customer Support can give you exactly what components are installed on that assembly, right down to the races, bearings, brake assemblies, seals, backing plates, springs, shackles, pins, equalizers, etc..... But, without the "decal" Keystone won't "reveal a possible mistake" and Dexter "can't tell you what they don't know" (what's installed on your trailer)…

So, in a "round about way" it is a "state secret"... Keystone doesn't want to risk revealing to the state that they might have an accounting error on what's installed... Of course, this is just my "best guess" and not a "revealing insight into Keystone deficiencies"....
__________________
John



2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
JRTJH is offline   Reply With Quote
Old 02-27-2020, 09:58 AM   #7
ADQ K9
Senior Member
 
Join Date: Apr 2017
Location: Anchorage,Deadhorse
Posts: 502
I took pictures of my axle tags when I first got the trailer They are Lippert and they were right about center. Is there some one close that can identify your Axles for you?
__________________
Mike
2016 Ford F350 CC 6.7 4x4 SRW (Ghost Rider)
2017 Cougar 29 RKSWE (The Tumble Weed)
Connected by a Curt 15K WDH W/Sway Control
ADQ K9 is offline   Reply With Quote
Old 02-27-2020, 12:12 PM   #8
FlyingAroundRV
Senior Member
 
FlyingAroundRV's Avatar
 
Join Date: Oct 2017
Location: Brisbane Australia
Posts: 607
Thanks all for your guidance and help here. I will dig into this further.

In the mean time, I had to get a bit snotty with the email reader girl to get her to pass my query on to someone who could help, and they did help.

I now have a confirmed Dexter part number with all the specs, but it looks like the part number relates to an "axle assembly" not just an axle.
I believe I only need the axle as it appears to be bent. Our TT only has about 17,000 miles on it (2 seasons) and I just replaced the bearings last year and inspected the brakes. I don't think I need new brakes, backing plates and springs that come with the assembly.

Is it possible to order just the axle? Or is it better to just replace the whole assembly? That seems a bit wasteful to me.

BTW, I have asked this same question of the Dexter people, but ask it here also in case Dexter don't reply.

TIA

Scott
FlyingAroundRV is offline   Reply With Quote
Old 02-27-2020, 12:35 PM   #9
Dave W
Senior Member
 
Dave W's Avatar
 
Join Date: May 2015
Location: Near Saratoga Springs,
Posts: 1,096
First of all, LCI owns Dexter as well as Al-Ko

There is no big mystery as long as you know some basic information:

Capacity - 5200/6000/7000 pound axles have the same 3" tube diameter.

The 5200, 6000 and 7000 pound axles use the same spindle but have different outer bearings.

7000 pound axles have different hubs and larger outer bearings though have the same inner bearings as the 5.2/6K axles. The spindle is still the same. Parts really don't change until you move to 7.2 and 8K axles.

The axles themselves will have a part number stamped in the middle along with as shipped capacity. The axles are built with the spring perches at a specific dimension apart and is what will differentiate the various versions
__________________
Dave W, traveling with my DW, Susan and poodlepups, Callie and Molly with a 2011 F250 CCLB 6.7, B&W hitch and hauling a 2014 Montana HC 343RL
Dave W is offline   Reply With Quote
Old 02-27-2020, 01:03 PM   #10
JRTJH
Site Team
 
JRTJH's Avatar
 
Join Date: Mar 2011
Location: Gaylord
Posts: 17,479
Quote:
Originally Posted by FlyingAroundRV View Post
Thanks all for your guidance and help here. I will dig into this further.

In the mean time, I had to get a bit snotty with the email reader girl to get her to pass my query on to someone who could help, and they did help.

I now have a confirmed Dexter part number with all the specs, but it looks like the part number relates to an "axle assembly" not just an axle.
I believe I only need the axle as it appears to be bent. Our TT only has about 17,000 miles on it (2 seasons) and I just replaced the bearings last year and inspected the brakes. I don't think I need new brakes, backing plates and springs that come with the assembly.

Is it possible to order just the axle? Or is it better to just replace the whole assembly? That seems a bit wasteful to me.

BTW, I have asked this same question of the Dexter people, but ask it here also in case Dexter don't reply.

TIA

Scott
What appears to be bent??? There is a "built in camber" (arch) in the unloaded axle beam. The arch "flattens" as the axle load increases.

If you're making an assumption that the axle "must be bent" because of tire wear, the axles can be aligned by any "competent" trailer repair center.

If there's tire wear AND you repacked (or had the bearings repacked) are you sure they were properly seated/adjusted to the races on reassembly?

I suppose what I'm asking is, "Why do you think the axle is bent" ???
__________________
John



2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
JRTJH is offline   Reply With Quote
Old 02-27-2020, 02:56 PM   #11
notanlines
Senior Member
 
notanlines's Avatar
 
Join Date: Oct 2014
Location: Germantown, TN
Posts: 3,723
Scott, let's not go to a new axle yet. Give these people a call: https://fergusontruckcenter.com/comm...truck-service/
They will straighten your axle AND tell you if and why it might be bent.
__________________
Jim in Memphis
Wife of 48 years is Brenda
2019 F450 6.7 Powerstroke
2017 Mobile Suites
21K Demco auto-slider
2001 Road king w/matching Harley sidecar
notanlines is offline   Reply With Quote
Old 02-27-2020, 03:09 PM   #12
flybouy
Site Team
 
Join Date: Oct 2011
Location: Joppa, MD
Posts: 2,941
Quote:
Originally Posted by FlyingAroundRV View Post
Thanks all for your guidance and help here. I will dig into this further.

In the mean time, I had to get a bit snotty with the email reader girl to get her to pass my query on to someone who could help, and they did help.

I now have a confirmed Dexter part number with all the specs, but it looks like the part number relates to an "axle assembly" not just an axle.
I believe I only need the axle as it appears to be bent. Our TT only has about 17,000 miles on it (2 seasons) and I just replaced the bearings last year and inspected the brakes. I don't think I need new brakes, backing plates and springs that come with the assembly.

Is it possible to order just the axle? Or is it better to just replace the whole assembly? That seems a bit wasteful to me.

BTW, I have asked this same question of the Dexter people, but ask it here also in case Dexter don't reply.

TIA

Scott
To address the bolded statement, it may depend on who's doing the labor. If you're paying someone to switch out the axle then it may be cost effective to replace it as a "unit ready to roll" as apposed to paying for the labor to remove all the components and reassemble them on a new axle while making sure the spring packs are parallel and perpendicular to the axle.
__________________

__________________
Marshall
2012 Laredo 303 TG
2010 F250 LT Super Cab, long bed, 4X4, 6.4 Turbo Diesel
flybouy is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RVģ is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 06:36 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
×