Furnace/Fireplace question

Gams · 04-10-2021, 08:42 AM

Hi Everyone! Newbies here!! Had a question about our 2021 Keystone Cougar 29BH. Ok, on the Command panel it has a spot to turn the air conditioner on/off, but NOTHING about the heater????? Is the only heat source coming from the fireplace?? And if so, can you use that all night and is there a way to turn off those lights??? I know this seems like a silly quesiton, but I guess we just never thought a trailer this expensive didn't have a heater???? Oh my-are we novices!! Thanks in advance!!

**chuckster57** · 04-10-2021, 09:03 AM

Welcome to the forum

Im not that familiar with in command, but in the HVAC screen you should be able to choose "MODE" to use jus the fan in the AC unit, AC and furnace. It might even have Heat Pump option.

The fireplace can be run all night, and depending on model the lights may or may not turn off.

**sourdough** · 04-10-2021, 11:16 AM

I do not have in command and did not want a trailer with it when I bought a new one. Some folks really like it though. Here is a link to the operation. At about the 1:05 mark they talk about in command and the AC/furnace operation. The furnace is at about 2:30. Appears you use the arrows to scroll to each function of the AC/furnace operation.

https://www.youtube.com/watch?v=LoGqQnsw2WI

As far as the furnace in the trailer, our previous one let us turn off the little flame and just run the heater which was nice. The Furrions aren't nearly as nice or sophisticated and do not allow that.

Gary R. · 04-10-2021, 11:54 AM

Hello Gams, and welcome to the forum! Congrats on the new Cougar, too.

Once you get everything figured out, you can start having some fun with it.

Take care!

jasin1 · 04-10-2021, 02:52 PM

Quote:

Originally Posted by Gams

Hi Everyone! Newbies here!! Had a question about our 2021 Keystone Cougar 29BH. Ok, on the Command panel it has a spot to turn the air conditioner on/off, but NOTHING about the heater????? Is the only heat source coming from the fireplace?? And if so, can you use that all night and is there a way to turn off those lights??? I know this seems like a silly quesiton, but I guess we just never thought a trailer this expensive didn't have a heater???? Oh my-are we novices!! Thanks in advance!!

You may have to update your trailer floor plan in the iN·command system.

Camping family · 04-10-2021, 07:46 PM

Quote:

Originally Posted by Gams

Hi Everyone! Newbies here!! Had a question about our 2021 Keystone Cougar 29BH. Ok, on the Command panel it has a spot to turn the air conditioner on/off, but NOTHING about the heater????? Is the only heat source coming from the fireplace?? And if so, can you use that all night and is there a way to turn off those lights??? I know this seems like a silly quesiton, but I guess we just never thought a trailer this expensive didn't have a heater???? Oh my-are we novices!! Thanks in advance!!

I have in command but have two ac. But only one unit has heat. If all you have is one unit then I would think it would have the heat you cycle through it. Will show AC, FAN ONLY, AUTO, HEAT.

cavie · 04-10-2021, 08:06 PM

Quote:

Originally Posted by Gams

Hi Everyone! Newbies here!! Had a question about our 2021 Keystone Cougar 29BH. Ok, on the Command panel it has a spot to turn the air conditioner on/off, but NOTHING about the heater????? Is the only heat source coming from the fireplace?? And if so, can you use that all night and is there a way to turn off those lights??? I know this seems like a silly quesiton, but I guess we just never thought a trailer this expensive didn't have a heater???? Oh my-are we novices!! Thanks in advance!!

The command center controls the A/C and the Gas furnace. Not the fireplace. The fireplace is not the only heat source. It is more for show.

mikec557 · 04-11-2021, 05:52 PM

We frequently use the electric fireplace all night long to keep the RV warm. On both of our last two RVs you could NOT turn the flames off, but they had 5 settings of bright/dimness. We dialed down to the lowest setting. It made a great nightlight.

We have the One Command. While I love technology, I would have preferred mechanical/ordinary switches. But that's life, Tech marches on. Our gas furnace is controlled exactly as seen in the YouTube posted above. Inside the RV, Are there louvers under your refrigerator? Have you figured out if you have a propane powered furnace?

dav6662 · 04-14-2021, 02:12 AM

Quote:

Originally Posted by Gams

Hi Everyone! Newbies here!! Had a question about our 2021 Keystone Cougar 29BH. Ok, on the Command panel it has a spot to turn the air conditioner on/off, but NOTHING about the heater????? Is the only heat source coming from the fireplace?? And if so, can you use that all night and is there a way to turn off those lights??? I know this seems like a silly quesiton, but I guess we just never thought a trailer this expensive didn't have a heater???? Oh my-are we novices!! Thanks in advance!!

I am having the same issue and have found nothing that helps. I do assume it relates to the floor plan not being correct in the In-Command system but I have reset it and reloaded and nothing new. The only thing I can think of is that the software or Firmware on In-Command needs to be updated, which I would have thought would have been done at install or at the least by the dealership. I am concerned I will mess stuff up if I update it......but that is likely my next step. Right now I should be able to see heat pump, gas furnace and AC...Only see AC!

Let me know if you have found anything else....Thanks

**flybouy** · 04-14-2021, 02:49 AM

Quote:

Originally Posted by dav6662

I am having the same issue and have found nothing that helps. I do assume it relates to the floor plan not being correct in the In-Command system but I have reset it and reloaded and nothing new. The only thing I can think of is that the software or Firmware on In-Command needs to be updated, which I would have thought would have been done at install or at the least by the dealership. I am concerned I will mess stuff up if I update it......but that is likely my next step. Right now I should be able to see heat pump, gas furnace and AC...Only see AC!

Let me know if you have found anything else....Thanks

Was it that way at the PDI or was it working then but not now?

dav6662 · 04-14-2021, 05:58 AM

Quote:

Originally Posted by flybouy

Was it that way at the PDI or was it working then but not now?

That is a good question.....I have come to realize that I simply did not know enough to know whether I was getting a good walk through or not.....I now know I did not.....

**flybouy** · 04-14-2021, 06:05 AM

Quote:

Originally Posted by dav6662

That is a good question.....I have come to realize that I simply did not know enough to know whether I was getting a good walk through or not.....I now know I did not.....

Not uncommon among first time buyers. So this is the first time trying to use it?

dav6662 · 04-14-2021, 06:40 AM

Quote:

Originally Posted by flybouy

Not uncommon among first time buyers. So this is the first time trying to use it?

Yes that is correct

Camping family · 04-14-2021, 06:56 AM

Don’t know about your unit but mine this is how it works. Located in the iN·command system you will see the section for ac. When you clink on it you will be able to cycle through from on, off, ac, fan only, auto and heat. If you have two units only one will operate the heat that’s on mine.

As for updating the system. You can do it from the internet if you have a good internet connection. Or you can do like I did contact iN·command and they will send you a flash drive with the updates on it. Then all you do is plug the flash drive into the system and follow the instructions. Took me about 10 minutes to complete the two updates.
Hope this helps. IN·command was very good on answering all my questions. They will walk you through everything.

Camping family · 04-14-2021, 07:00 AM

Sorry forgot as for your fireplace you should have a separate remote that is used to operate it. Mine does have a button that will allow you to set the color of the lights and turn the lights off and on.

dav6662 · 04-14-2021, 07:07 AM

Quote:

Originally Posted by Camping family

Don’t know about your unit but mine this is how it works. Located in the iN·command system you will see the section for ac. When you clink on it you will be able to cycle through from on, off, ac, fan only, auto and heat. If you have two units only one will operate the heat that’s on mine.

As for updating the system. You can do it from the internet if you have a good internet connection. Or you can do like I did contact iN·command and they will send you a flash drive with the updates on it. Then all you do is plug the flash drive into the system and follow the instructions. Took me about 10 minutes to complete the two updates.
Hope this helps. IN·command was very good on answering all my questions. They will walk you through everything.

Agree that is how it should work but does not on my new Alpine. The only mode choices I have is cool, fan and off.

cavie · 04-14-2021, 11:49 AM

Quote:

Originally Posted by Gams

Hi Everyone! Newbies here!! Had a question about our 2021 Keystone Cougar 29BH. Ok, on the Command panel it has a spot to turn the air conditioner on/off, but NOTHING about the heater????? Is the only heat source coming from the fireplace?? And if so, can you use that all night and is there a way to turn off those lights??? I know this seems like a silly quesiton, but I guess we just never thought a trailer this expensive didn't have a heater???? Oh my-are we novices!! Thanks in advance!!

The heat source is the furnace. Not the fireplace. Or so I have read.

gearhead · 04-14-2021, 01:06 PM

Quote:

Originally Posted by cavie

The heat source is the furnace. Not the fireplace. Or so I have read.

You read wrong.
There should be a small remote for the fireplace that controls fan speed (hi/low), how long it runs and flame size.
Dealers typically lose the remotes or folks that have lost theirs steal them.
The face or front of the fireplace will lift off and there should be a couple sheet metal screws to slide the fireplace out. Write down or take a pic of the manufacturer, model, and serial number tag. Nothing to it.
I bought my remotes from Heartland so try Keystone. If not, Amazon or eTrailer.
The fireplace is very good at adding a bit of warmth on cool mornings.
I would rather use campground electricity than my propane for the furnace.
You do have a furnace.

bobbrazie · 04-18-2021, 09:12 AM

You only have one AC unit?
We had the same problem but found that the first screen was really for the rear AC only which we don't have.
Keep clicking on the arrow and you will land on the #2 heater/AC control.
Don't know why the #2 (rear) come up first, but it does.

edepp · 04-18-2021, 09:20 AM

Quote:

Originally Posted by Gams

Hi Everyone! Newbies here!! Had a question about our 2021 Keystone Cougar 29BH. Ok, on the Command panel it has a spot to turn the air conditioner on/off, but NOTHING about the heater????? Is the only heat source coming from the fireplace?? And if so, can you use that all night and is there a way to turn off those lights??? I know this seems like a silly quesiton, but I guess we just never thought a trailer this expensive didn't have a heater???? Oh my-are we novices!! Thanks in advance!!

We have a 2021 Premier RIPR and our furnace is controlled by a thermostat, separate from a control panel. Our thermostat is just outside the bathroom in the 'hallway' by the front door. Hope that helps.

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