Beware/Avoid the Trimax Pin Lock

[notanlines]

We were gifted a bright yellow TRIMAX Pin Lock for the Suites. Sadly, it wouldn't simply slide on the pin. And it wouldn't slide on a new Montana. And it wouldn't slide on a late model Raptor that was next to us. It isn't a second, certainly hasn't been damaged! (That would be tough to do) I emailed the company and received this response:
"Sorry you had an issue with the lock.
We would need proof of purchase to do a warranty replacement.
Sincerely,"
I responded thusly:

Jim,
I’m sure you were hired to say those exact words, but do you realize how hollow they sound? I’m quite sure you don’t have a fifth-wheel, but if you would, imagine YOU having this problem and the company saying “Oh, Mr Jim, please send us the original with the paperwork (For $12.00 to USPS) and we’ll send you another just like it….”
I don’t want another. And I don’t want any refund. I want to know why your company will sell a product such as this that won’t simply slide over the end of a hitch pin.

I believe this POS is about $40-50 on Amazon....avoid it like a well-done T-bone.

[Tbos]

I have one from Master that is a yellow U shaped lock. It fits the pin and has a standard keyed pin lock that looks just like the locking pin for my hitch receiver. Sounds like Trimax really messed that up. It’s not hard to check a measurement.

[busterbrown]

What a poor canned response from CS. Thanks for letting the community know.

I bought an expensive cell signal booster kit from Weboost in December. Amazon was the seller. The 25' collapsible ground pole wouldnt stay extended when first used on our trip to AZ and UT in March.

Decided to call Weboost CS to see what they would do for me as Amazon does not provide refunds or exchanges after 30 days of purchase. Without hesitation, the rep asked for my address and told me they would ship a new $150 pole the next day. No proof of purchase was even necessary.

Some companies have it right; some just blow my mind on how they remain open for business.