dometic 2 way 4 door refer in Everest

[genecurp]

My Everest 340 I is 1.5 years old. Model year 2009. Out of warrenty with keystone.

It is not cooling refer or freezer as before. Refer got to 52 this pm. It is dometic RM 1350 4 door. No water thru door and no ice maker.

My dealer has been trying and can not find anything wrong with refer. Dometic tells them it is keystone's fault cause the air ventilation is not right. Basically dometic is saying the design or the installation of the refer by keystone is the problem.

Anyone out there have this problem and how was it resolved?

Thanks to all.

Safe travels
Gene

[dsniper22]

on elec, propane or both?

[Ruffus]

Gene, what was the interior temperture of you RV when you were trying to cool your refer? I found that if mine was in the upper 80's or low 90's it wouldn't cool lower than 50 degrees in the refer. This was after they replaced the cooling unit. With normal interior temps in the low 80's it cools fine and almosty to cold.

Jim B

[genecurp]

Keep thos tips coming. Thanks to all
Gene

[Flyguy]

An auxiliary 12v fan is available for the outside compartment to push air over the fins and up the vent to make cooling more efficient.

[Ruffus]

After my dealer installed a new cooling unit in my refer he told me to remove the bug screens from my vents per the manufacturer. When I went to remove them I found that the dealer had built a deversion wall that went all the way up to just below the top vent. When I called and asked them about it he said that dometic told them to try this to direct the heat to the top vent. They said I could probably take it out if I wanted to but said it would not hurt anything to leave it in. I can take some pictures and post them later if you like.
I also found that these units don't cool all that great when on gas or when traveling but the biggest problem for me was when I had my trailer in storage and the A/C wasn't running the only way it would cool down was to use ice. I leave mine on auto all the time and it switches between gas and electric as needed.
I unit I had in my old fleetwood was a real cooler and it operated on gas and
12 volt and never had a problem.
Oh yeh I forgot to tell you that even when mine was in storage the freezer always worked but the refer would not, thats when they changed the cooling unit.
Jim

[genecurp]

It has been running for 7+ days none stop. Set on auto, so elec in campground and propane when traveling. Just got into TN from PA. I am a full timer so refrig is never off in the past except when traveling. My dealer suggested by phone to use the auto mode so it wouldn't heat up during travel so I tried it.

Since the inside of the RV gets air conditioned each night in the past the fridge would recover cooler temp in just a few hours. That is not happening anymore.

Thanks for the tips.

I used a flashlight last night to make sure the air ventilation area between the two vents in the outside wall were clear. Found on shifted insulation or anything looking like a problem.

Keep the tips coming.

Dometic said it is an installation problem and recommends heat "baffling" to direct heat out the top vent grill and more fans. Keystone could not be reached Friday as they were closed per my dealer. I have trouble with this Dometic theory due to I have full timed in this unit 18 months in some hot weather, so if installation/ ventilation is the issue why do I have problems all of the sudden after summer heat has moderated?

Still buying ice for my new cooler.
Gene

[Jim W]

Where is your furnace in your camper? In my unit the furnace is under the refrigerator. If the furnace is under the refrigerator could this be causing the heat of the furance, when it is on to raise your refrigerator temperature?

Jim

[geo]

Gene -

If my memory serves me correctly, I think the Dometic fridge has a two year warranty. Did you register your Dometic fridge warranty with Dometic? One can also purchase an addtional three year warranty add-on to take it to five.

That said, I believe most Camping Worlds are authorized Dometic service centers. Try getting on Dometic's USA website and look on the warranty area.

Ron

[genecurp]

Thanks Ron
In my case the warrenty is 1 year parts and labor and 2 more years parts only. My dealer is an authorized dometic repair provider.

We are still trying to get the problem diagnosed. Dometic thinks it might be the air movement/ventilation in the rear of the refrigerator becasue they have seen that problem in refers in slide outs. Mine is in a slide out, but I have measured the clearances and it appears installed correctly per my copy of the installation manual.

We have to determine what is wrong in order to see whose "fault" it is.

I am still trying.
Gene

[genecurp]

Tuesday our dealer will install the Dometic specified ventilation "fix" baffles that address the improper installation issue. Keystone has agreed to pay for this installation.

We will then test to refrig to see if all problems are resolved. We expect additional work to be required.

[genecurp]

Keystone agreed to pay for the ventilation fix Dometic demanded. The fix did not solve the problem.

Dometic has now agreed to ship for free a complete new refrigerator and pay 1 hour labor to install it.

My patience has been challenged, but all is working out in the end. Thanks to both Keystone and Dometic.

It seems it was the cooling unit from the beginning.

Thanks to all
Gene

[bIG FOOT]

I had a fridge in a slide out that had an automatic fan that would come on when the temp at the back of the fridge got high. The sensor would go out very often, so since I was camping full time I went to WallyWorld and got a $10 squirrel cage fan and let it vent the back of the fridge all of the time. Reduced my interior fridge temp from 45 down to about 38. Did that for about 3 years.