Crack in non slide side of new Fuzion 373

[eggs1959]

Ok so getting ready to take our new 2023 373 out for our first trip ever and thought I would wash it before the trip. Doing a walk around I was shocked to see a crack in left front sidewall. Unit was ordered from factory at Hershey RV show and only has been towed 110 miles from dealer to my home when I picked it up. On phone with Keystone to see if it can even be safely used for our trip to Myrtle Beach. Guess we are going to see how well Keystone stands behind their product. Anyone ever hear of cracks developing on non slide side of unit from just sitting. Crack was not there when we did our PDI. Frustrated is an understatement

[wiredgeorge]

Originally Posted by eggs1959

Ok so getting ready to take our new 2023 373 out for our first trip ever and thought I would wash it before the trip. Doing a walk around I was shocked to see a crack in left front sidewall. Unit was ordered from factory at Hershey RV show and only has been towed 110 miles from dealer to my home when I picked it up. On phone with Keystone to see if it can even be safely used for our trip to Myrtle Beach. Guess we are going to see how well Keystone stands behind their product. Anyone ever hear of cracks developing on non slide side of unit from just sitting. Crack was not there when we did our PDI. Frustrated is an understatement

Ernie, I believe you will have better luck getting Keystone to repair this crack if you work through the selling dealer and have them document and put the claim forward. Calling directly isn't likely to get much help (I think). Also, take some pictures and post and you may find someone else who has had this issue or has had it repaired for some perspective.

[chuckster57]

Where is the crack? I assume it’s vertical. What hitch are you using, it may be a frame issue.

[eggs1959]

Demco 20 k hitch. I am thinking frame weld allowed flex and stress crack

[eggs1959]

Keystone advised to seal with silicone to prevent water intrusion. Going back to dealer for other warranty items on April 28 th. They will determine if it can be repaired at their level or if factory needs to fix. Keeping fingers crossed that their body shop can fix. Hoping trip first time out doesn’t reveal more issues. Main thing I wanted was confirmation from manufacturer that it can be used and it is documented. My 2019 369 had a small crack that dealer was able to repair. Hoping this one can be fixed at dealer level too.

[chuckster57]

Take lots of pictures and send them to the selling dealer and Keystone. I totally get your frustration, but I would try to keep it civil as long as you can.

Keystone will refer you to a dealer and it will be up to them to be your advocate for warranty repair.