Fire in fueling station harness

[gmandi]

Have a 2021 Carbon 358 bought in Dec 2020 from Motor Sportsland in SLC. Went to fuel my SxS and pump wouldn’t turn on. Looked around, checked fuse, and then looked underneath and boy was I surprised to see this. Clearly got hot and it’s been that way for the winter. Hopefully somebody from Keystone is watching this forum since this is a HUGE safety problem. Looking to see if anybody has any ideas what may have caused it and if somebody has the schematics. Appreciate the help.

[notanlines]

I don't have good news for you. Nobody from Keystone monitors this site. Never has been. And there are no RV electric schematics for the RV's available to the general public.

[JRTJH]

I'd first report the burned wiring harness to Keystone and to the dealership. I wouldn't drag the trailer to the dealer, at least not now, but email them the photos and a description of what happened. It may or may not be something that Keystone is already aware of, but that has not yet risen to the level of a recall or a field replacement. Your incident may (or may not) be the one that triggers a recall.

Additionally, I'd recommend you fill out a complaint form at NHTSA: https://www.nhtsa.gov/report-a-safety-problem#index

While none of the above actions will "get a replacement wiring harness delivered to your door with a voucher to hire a repairman" it may get the ball rolling toward getting the system on the "problem watch list" or even initiate a recall....

After all, the recent propane regulator replacement program didn't get started by people "ignoring a leaking regulator" but by people "identifying the problem to Keystone and NHTSA. This may go the same route....

As stated, the Keystone factory and as far as I know, no dealerships monitor this privately owned website forum, so there's no mechanism on this forum to notify anyone at a dealership, the factory or the state/federal government agencies of a problem from here.