If you can roll up the awning by hand, the roller tube is probably no longer engaged with the motor. You can take the cover off, and remove the 3 screws that hold the motor/gearbox in place. The roller tube has a shaft with a flat spot that lines up in the gearbox. I would be looking at it.
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2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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