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Old 10-30-2020, 12:00 PM   #21
Maineiacs
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Quote:
Originally Posted by wiredgeorge View Post
On many of this guy's auctions he lists a price of $999.99 and I believe that is a code to contact him directly.
https://www.ebay.com/itm/LEXAN-Heavy...oAAOSwhvFZHk71

Not familiar with ebay protocols. Is the actual price of the skylight $999.? From the customer reviews that were posted it seems to be around $45. Unless that's just the shipping cost.


At this point, just curious but could be important down the road! Thanks!
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Old 10-30-2020, 12:09 PM   #22
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Quote:
Originally Posted by Maineiacs View Post
Not familiar with ebay protocols. Is the actual price of the skylight $999.? From the customer reviews that were posted it seems to be around $45. Unless that's just the shipping cost.


At this point, just curious but could be important down the road! Thanks!

That is not the actual price; not sure why the guy listed as such but a direct message to him will get his contact info and see what is up. I sent a PM with the guy's actual email address and biz name.
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Old 10-31-2020, 01:14 AM   #23
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Originally Posted by Steveo57 View Post
I admin a Facebook group for Keystone Cougars and we have seen a rash of new trailers with cracked skylights. I talked to a contact at Keystone and they are aware of the problem and have recently switched vendors for the skylights.
I would contact Keystone and work with the dealer to get a new one installed.
I was just going to post this very thing, about a rash of this issue. I’m in your group (or at least I assume it’s the same one lol)

Is a new skylight something that my husband can install? We just got our Cougar two weeks ago & he already checked the roof & skylight, resealed too.
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Old 10-31-2020, 09:07 AM   #24
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sorry but welcome to rving.
if you can get it to dealer let them do it but keep a tube of sealant in the trailer for future issues.
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Old 10-31-2020, 10:01 AM   #25
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I'd have to agree with the replacement sentiment.

It's cracked - should be under warranty still so I'd call and get it scheduled. Definitely something worth hauling it in.
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Old 10-31-2020, 10:22 AM   #26
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I would have the dealer replace it under warranty. That way it's documented incase there's an issue with rot where it leaked. Also if you do it and something happens where you damage the roof it's all on you.
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Old 10-31-2020, 11:24 AM   #27
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If nothing else take pictures and send them to your dealer and Keystone.
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Old 11-01-2020, 10:10 AM   #28
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The same thing happened with our 2019 Cougar 29WERLD. Tacoma RV got it in promptly and resealed the skylight. No questions asked.
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Old 11-01-2020, 01:26 PM   #29
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ah the joys of posting your problems just after posting my status update i came to the conclusion that the smartest thing to do would be to quickly apply some clear silicone sealant (followed up with some clear all weather tape if needed) and not bother packing up the trailer and heading out for a 1 hour drive to the dealers service department (just not worth the back pain!).

Thanks for the venting session and now i just need to figure out how much to bill myself for the repairs
no silicone!
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Old 11-01-2020, 02:15 PM   #30
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It looks like someone or something pushed down on the bubble dome cracking it in the weakest spots; the corners. The exterior dome is just a bubble with a flange that sits on the roof and is stapled or screwed down (hopefully with a strip of butyl tape between the roof and the bubble flange). The cracks on the inside flange have no relation to the issue up top except as an indication that someone was a little overzealous with the screw gun that day. I would insist the dealer fix it, because if you do it yourself and any other issue crops up down the road with the roof or the skylight, or the ceiling or condensation or the price of coffee in Columbia, Keystone will deny your warranty because it wasn’t fixed by an “approved” facility.
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Old 11-01-2020, 05:35 PM   #31
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I see you've gotten some excellent advice from this group. I've been looking at new campers and was at a Camping World in PA last month during some rainy weather. A saleslady was showing me thru a new Jayco and I found water leaking in the hall just up the stairs. Was coming from the antenna/wifi (I think). In any case it was something mounted on the roof that was leaking. She made quite a show of calling "maintenance" to repair it at once! lol
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Old 11-01-2020, 06:57 PM   #32
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Tell the dealer it is BS and You are calling the Manf.
Go ahead a make appointment.
It should be a simple reseal on the roof since it’s new.
But Yes it is covered directly and indirectly. The manufacturer doesn’t want their name or products to go out messed up.
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Old 11-01-2020, 08:26 PM   #33
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Skylights are made of fairly cheap and thin plastic. They are set on a bed of butyl tape and held in place by screws. The penetration is covered with self leveling Dicor sealant. The screws, if tightened too much, will cause cracks and I am guessing that is why so many are cracked. The hole is not precision cut and the skylight may not be wide or long enough for the screws to be screwed in place to catch wood so many may be screwed in at an angle and I am sure some electric or air driver is used for speed which doesn't increase feel for how tight the screws are. All leading to potential cracks.
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Old 11-01-2020, 08:47 PM   #34
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You can take the cover ring inside off and someone “rain” it with a hose and see if that identifies area.
Certainly a good covering with Dicor will solve it.
Don’t ever use silicone around a roof for anything.
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Old 11-02-2020, 04:27 PM   #35
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It sounds like you have a terrible dealership. We bought a used 2015 Cougar back in 2016 from a private party and had a front cap leak just above the bed the second night when it rained. We took it to our local dealer and they said it was covered under warranty. Since they were only going to do what was necessary to fix the leak I offered to pay to have them re-seal the entire roof and all vents. It was worth it as I haven't had a leak since. If I were to get another leak in the future I would just buy a can of flex paste or flex seal and take care of it myself. I have used that stuff and it works really good.
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Old 11-02-2020, 05:25 PM   #36
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I would strongly discourage using Flex-whatever products on the roof as that product can have a negative reaction with the roof membrane and you wind up doing more harm than good. Dicor is safe and performs excellent.
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