Keystone To The Rescue

[joseph.feucht]

Recently, I contacted Keystone about some brackets that hold my window curtins stationary at the bottom of the curtain. The unit is a plastic device and it seems that they break rather easily. I contacted them and within one day, they have agreed to ship me replacements. AT NO COST!!! I offered to pay for the parts, but they did not want any fees. Just a happy camper. When dealing with Keystone, I am very satisfied thus far and look forward to many more Keystone products in my lifetime.

[Terrydactile]

Those brackets sure do break easily. I think all mine are broken but I just let 'em hang. Never thought much about replacing them. Glad Keystone stepped up for you though.

[antiqfreq]

We had one curtain break about six months ago and we found brackets at a rv store and bought several, just in case. None have broken since. But our RV is 4 years old before the first one broke.

Jo

Glad you got good service!

[cpaulsen]

Are these the plastic round ones holding the day/night shades?? If they are...just go to WalMart and but some metal sewing machine bobbins...they work just as well and will not break!

[haffcke]

dealer 130 miles away and most of the time I'm on the road anyways, so whatever problems I have had I e-mailed keystone direct, best service I have had from anyone, always positive results. thanks keystone. Phil

[laidback]

Glad,You got the result you did. I also have had super results when contacting them. They get my vote on customer service.

[rjsurfer]

I lost a few of those silver spring clips that hold the screens in place on the windows and I called Keystone about it. In a few days I had a padded envelope with 5 of them enclosed.

Ron W.

[monakey2]

I was very surprised to read these very positive comments regarding Keystone's replacement of the very easily broken lower curtain bracket in the bedroom of my Avalanche camper. I also wrote to Keystone RV Company regarding this problem and they wrote back saying they do not sell replacement parts and I should contact an authorized dealer for parts assistance. So I did not feel like Keystone provides very good customer service. And when I called one of the dealers they had identified in their letter, I was told I would have to come in and look through parts catalogs to identify the bracket I need to replace. Not a happy camper!

[DocData757]

I got rid of the screws that hold them in place and went to velcro.

[Wayne Abston]

Has anyone had any success with email response?

[randy69]

Just recently e mail keystone on a 2010 raptor front cap decales. They said send pictures . So i did, 2weeks later they arrived. Wow I'm surprised after reading some other threads.

[fla-gypsy]

Mine are 7 years old and have never broke. makes you wonder if they are all the same?