New RVs and warranty repairs go hand in hand. Although typically NOT for months and typically not for major stuff like a new roof.
In my experience, a warranty repair to the Carbon took at least 30 days in between approval, finding parts, shipping parts, and getting the RV back into the bay. That's 30 days with no other RVs in the queue. It's the off season right now, so most places aren't as busy as they will be very shortly...
Our roof came up also - there are other Carbons that have had this happen also. Not sure if yours was the same, but ours was not glued properly. You can search and find the issue. My repair came out OK, but some of the repairs tore up the OSB and turned out cosmetically pretty poor. I actually had contact with Keystone discussing this as the roof material manufactures either recommend or require (don't know which) new roof material. Keystone's take is that pulling up the OSB roof at the dealer causes more additional problems than it solves. Warranty excludes cosmetic issues on repair. After the repair, I'd recommend you get up there and take a look at the roof..
Largely, I reduced our time at the dealer by making many repairs myself, which often required that I brought or shipped parts to my dealer. The roof repair, I didn't do my self..
I've heard of "goodwill" payments, but have no experience with them.
|