On mine, you had to press and hold the Bluetooth button on the stereo to put it into pairing mode. The display would show "Pairing", then go to your phone and search for Bluetooth devices and connect to the one that says JWM92A. My wife and I both use iPhones, it has been problem free.
If that isn't working, and ASA (Jensen) is telling you to send it back, then that sounds reasonable since it is their product and they should know. I sent mine back due to a different issue and they sent me a brand new one that worked the way it was supposed to.
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Rob & Amy
2024 Cougar 29BHL
2022 Ford F250 7.3L Godzilla Crew Cab FX4
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