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02-19-2021, 12:29 PM
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#1
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Member
Join Date: Feb 2012
Location: MI
Posts: 97
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leaking Kitchen faucet
I have a 2020 315 RLS Cougar kitchen faucet that leaks at the faucet handle and also runs down the supply lines in the cabinet. The manufacturer of the faucet is Structured flow (never heard of them...lol). This is the first time we are using it and we are at wit's end trying to get Keystone Manufacturing to help us out. They want us to take it to Camping world to get them to look at it and the earliest would be March 1st let alone ordering a part and waiting for that part to come in then take it up there when it does. We are in Florida for the winter and will not returning home until april. If they would just buy us a replacement and I could put it in but they won't.
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02-19-2021, 12:38 PM
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#2
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Senior Member
Join Date: Aug 2020
Location: Upper Chesapeake Bay
Posts: 4,804
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Quote:
Originally Posted by hitchikerman
I have a 2020 315 RLS Cougar kitchen faucet that leaks at the faucet handle and also runs down the supply lines in the cabinet. The manufacturer of the faucet is Structured flow (never heard of them...lol). This is the first time we are using it and we are at wit's end trying to get Keystone Manufacturing to help us out. They want us to take it to Camping world to get them to look at it and the earliest would be March 1st let alone ordering a part and waiting for that part to come in then take it up there when it does. We are in Florida for the winter and will not returning home until april. If they would just buy us a replacement and I could put it in but they won't.
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I know it sucks but if it were me I would go to Home Depot and buy a nice new upgraded faucet for $200 and install it in an hour.. make sure to see what fittings you need to complete and get them as well..a lot of people upgrade even when the old one is working just fine
Have you pulled the faucet handle off and see if you can replace the cartridge? That’s another possibility or it’s just loose
__________________
2020 Cougar 315 RLS
2020 Ram 3500 6.7HO 4.10 Dually Aisin
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02-19-2021, 12:58 PM
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#3
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Member
Join Date: Feb 2012
Location: MI
Posts: 97
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Yes I took it all apart but I don't think it's the cartridge because it's not leaking out the end of the faucet. Funny we are talking about that and probably what we'll end up doing, my wife can't live like this for another two months..
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02-19-2021, 01:15 PM
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#4
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Senior Member
Join Date: Aug 2020
Location: Upper Chesapeake Bay
Posts: 4,804
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Quote:
Originally Posted by hitchikerman
Yes I took it all apart but I don't think it's the cartridge because it's not leaking out the end of the faucet. Funny we are talking about that and probably what we'll end up doing, my wife can't live like this for another two months..
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Sounds good. You would end up with water damage in the floor/ cabinets and underbelly if you don’t fix it
__________________
2020 Cougar 315 RLS
2020 Ram 3500 6.7HO 4.10 Dually Aisin
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02-19-2021, 01:26 PM
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#5
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Senior Member
Join Date: Nov 2017
Location: Picacho, Az
Posts: 6,809
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Quote:
Originally Posted by jasin1
I know it sucks but if it were me I would go to Home Depot and buy a nice new upgraded faucet for $200 and install it in an hour.. make sure to see what fittings you need to complete and get them as well..a lot of people upgrade even when the old one is working just fine
Have you pulled the faucet handle off and see if you can replace the cartridge? That’s another possibility or it’s just loose
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I totally agree! I wouldn't take it back to the dealer for them to take a month to install the same cheap a## faucet.
Check out the clearance racks at HD & Lowes, I found replacement kitchen/bath faucets for our last 2 RVs on those racks, didn't spent $200 total on all of them.
__________________
Full-timed 10+ years
Sold '13 Redwood FB
Traded '13 GMC Denali DRW D/A
Replacement undetermined
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02-19-2021, 03:03 PM
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#6
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Senior Member
Join Date: Apr 2012
Location: Portland, OR
Posts: 4,176
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Quote:
Originally Posted by jasin1
I know it sucks but if it were me I would go to Home Depot and buy a nice new upgraded faucet for $200 and install it in an hour.. make sure to see what fittings you need to complete and get them as well..a lot of people upgrade even when the old one is working just fine
Have you pulled the faucet handle off and see if you can replace the cartridge? That’s another possibility or it’s just loose
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You can get nice high rise sprayer head faucets at HD or Lowe’s for between $150 and $200.
Yes, you might need a fitting or two to get connected, but then you have a quality brand name faucet.
__________________
Russ & Paula and Belle the Beagle.
2016 Ram Laramie 3500 DRW 14,000# GVWR (New TV)
2005 Copper Canyon 293 FWSLS 32’ GVWR 12,360
Visit and enjoy Oregon State Parks
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02-19-2021, 07:23 PM
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#7
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,234
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Save your receipt. Have CW file a warranty claim anyway, You may get reimbursed for a portion of the faucet. They will only pay what they pay for a replacement but it’s better than a kick in the rear.
Make sure you take pictures of the leak, that way they can’t say it wasn’t leaking. First pic, overall view of faucet. Next picture, up close to show the active leak. Last picture, brand of faucet.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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02-20-2021, 07:34 AM
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#8
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Senior Member
Join Date: Mar 2014
Location: Mountain Home, Idaho
Posts: 2,975
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DO yourself a favor and replace the junk RV style faucet with a residential faucet.. You will also need two brass adapter fittings to connect existing PEX hot and cold lines to the new faucet..
And if you don't have a faucet wrench you will need one because most of the RV faucets (one hole style) the nut underneath is impossible to reach without a wrench for the job.. Some new faucets come with a plastic universal faucet wrench for install
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2007 GMC Classic club cab 4x4 Duramax LBZ
2014 Alpine 3010 RE. 34 foot fifth wheel
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02-20-2021, 09:57 AM
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#9
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,598
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Trying to deal with Keystone as a customer and not go through a Keystone dealer is virtually impossible. I've had success when staying in FL by contacting the service manager at CW, explaining my situation (busted hanger/rollers on sliding door), sending him pics and explanation of what happened and they ordered the rollers for me and sent them to me at the campground. I installed them upon receipt. You might try that route (or go pick then up if they don't want to send them to you). The problem will be that what you get is what you already have (cheap faucet) if they agree to it. I think I would just buy a new, upgraded faucet and write it off as upgrading the trailer - done it many times. Makes for a happier wife... = happier life.
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Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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02-20-2021, 10:41 AM
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#10
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Senior Member
Join Date: Feb 2015
Location: Texas
Posts: 1,085
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The place where I bought our camper was 5 hours away, so every time I had a warranty issue I would just call the dealer, email them pictures of the issue and they would send me the parts for the repair (usually drop shipped directly from Keystone).
One time they also sent me money to cover my time for doing the repairs.
It is worth asking your selling dealer if they will do that for you.
-Brian
__________________
2014 Bullet Premier 22RBPR - let the camping commence!
2013 F150 Platinum - 5.0 - 3.55 ELD + towing package
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02-20-2021, 02:10 PM
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#11
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Senior Member
Join Date: Jan 2020
Location: Benicia, California
Posts: 318
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Quote:
Originally Posted by hitchikerman
.............I have a 2020 315 RLS Cougar kitchen faucet that leaks at the faucet handle and also runs down the supply lines in the cabinet.........
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I would buy a new faucet and replace it. If still under warranty, send Keystone the receipts for the faucet and labor for reimbursement, albeit no guarantee.
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02-20-2021, 02:10 PM
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#12
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Member
Join Date: Feb 2012
Location: MI
Posts: 97
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ok guys I took your advice and went to HD and bought a new faucet. Grab all the parts that I needed and got it done for under a hundred bucks, Thanks for all your help my friends. Happy wife happy life...
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02-20-2021, 02:22 PM
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#13
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Senior Member
Join Date: Aug 2020
Location: Upper Chesapeake Bay
Posts: 4,804
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Quote:
Originally Posted by hitchikerman
ok guys I took your advice and went to HD and bought a new faucet. Grab all the parts that I needed and got it done for under a hundred bucks, Thanks for all your help my friends. Happy wife happy life...
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Good job! That’s the difference between being frustrated and stressed out waiting on someone else or just diving in and changing the outcome ....now back to to the fun times !
__________________
2020 Cougar 315 RLS
2020 Ram 3500 6.7HO 4.10 Dually Aisin
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03-03-2021, 08:14 AM
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#14
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Senior Member
Join Date: Dec 2018
Location: Northville, NY
Posts: 374
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The first time I took my 5er back for warranty work, of the 6 items I gave them they got one done satisfactorily. Even though they are only 25 miles away I decided that I would only use warranty for a major issue and fix the rest myself. I just don't need the aggravation.
__________________
Jim & Deb
50 years happy
2018 Montana 3731FL
2017 F-350, psd,4x4, lariat, c-c, swb, srw
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03-27-2021, 04:59 AM
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#15
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Junior Member
Join Date: Mar 2021
Location: Huntingtown
Posts: 1
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What fittings did you have to buy? Im having the same exact issue and doing it myself
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03-27-2021, 07:43 AM
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#16
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Senior Member
Join Date: Nov 2017
Location: Picacho, Az
Posts: 6,809
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Quote:
Originally Posted by Wyldone4
What fittings did you have to buy? Im having the same exact issue and doing it myself
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It all depends on the replacement faucet & the rv fittings.
Typically the rv should be 1/2" NPT female fittings so whatever it takes from there to the new faucet. But check before purchase to save trips to the hardware store.
__________________
Full-timed 10+ years
Sold '13 Redwood FB
Traded '13 GMC Denali DRW D/A
Replacement undetermined
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