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10-29-2022, 04:23 PM
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#1
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Junior Member
Join Date: Oct 2022
Location: Chattanooga
Posts: 8
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Sprinter Limited front cap LEDs won’t turn off
We have a 2022 Sprinter Limited 3590LFT we just picked up Friday. We noticed that the LED strip that goes across the front cap stays on constantly. We’ve turned off every switch we can find and nothing turns it off.
I would think the switch labeled “clearance lights” would turn it off but it doesn’t, it only turns the lights off inside the battery bay and outside light under the hitch.
The only way I could get it off was to pull the fuse marked “exterior lights “
How do I turn this thing off?
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10-31-2022, 05:08 AM
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#2
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Junior Member
Join Date: Oct 2021
Location: Maine
Posts: 12
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Quote:
Originally Posted by CubedRoot
We have a 2022 Sprinter Limited 3590LFT we just picked up Friday. We noticed that the LED strip that goes across the front cap stays on constantly. We’ve turned off every switch we can find and nothing turns it off.
I would think the switch labeled “clearance lights” would turn it off but it doesn’t, it only turns the lights off inside the battery bay and outside light under the hitch.
The only way I could get it off was to pull the fuse marked “exterior lights “
How do I turn this thing off?
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Use the remote. Happened to me on our 2021 Sprinter (lights and awnings). If you use the remote to turn on you have to use remote to shut off.
__________________
Dan
2021 Sprinter 35BH parked year round.
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10-31-2022, 05:23 AM
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#3
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Junior Member
Join Date: Oct 2022
Location: Chattanooga
Posts: 8
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Pardon my ignorance but I’m not sure what remote I would need to use. The lights were on when I picked it up on Friday. I don’t recall them showing me a remote to use to.
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10-31-2022, 05:36 AM
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#4
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Junior Member
Join Date: Oct 2021
Location: Maine
Posts: 12
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Quote:
Originally Posted by CubedRoot
Pardon my ignorance but I’m not sure what remote I would need to use. The lights were on when I picked it up on Friday. I don’t recall them showing me a remote to use to.
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I'm assuming you have a remote. Ours has a holder on the wall right next to the control panel. Maybe it's in a bag with other stuff? It should have a charger for it too.
__________________
Dan
2021 Sprinter 35BH parked year round.
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10-31-2022, 05:42 AM
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#5
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Junior Member
Join Date: Oct 2022
Location: Chattanooga
Posts: 8
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Nope. I don’t have a remote on the wall. I checked the bag with the manuals and nothing in there. The only remotes I have are for the tv, the fireplace, and the sound bar. I have the In-command Lite system with just the little switch plate
Is this something I need to use the in-command phone app for?
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10-31-2022, 06:22 AM
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#6
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Junior Member
Join Date: Oct 2021
Location: Maine
Posts: 12
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Quote:
Originally Posted by CubedRoot
Nope. I don’t have a remote on the wall. I checked the bag with the manuals and nothing in there. The only remotes I have are for the tv, the fireplace, and the sound bar. I have the In-command Lite system with just the little switch plate
Is this something I need to use the in-command phone app for?
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I don't have in-command so can't help you there but I'm pretty sure you should have a remote for the awnings/lights.
__________________
Dan
2021 Sprinter 35BH parked year round.
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10-31-2022, 01:53 PM
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#7
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Member
Join Date: May 2021
Location: Festus MO
Posts: 59
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On our Avalanche the switch is in the compartment by the hydraulic unit. It's on the wall toward the back of the camper. But it's a black switch on a black wall, so you have to look for it. Good luck!
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Ken, Sandy and Dan with Bailey our puppy
2018 GMC Sierra Denali Dully 4WD
2021 Avalanche 365MB
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11-01-2022, 04:24 AM
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#8
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Senior Member
Join Date: Mar 2021
Location: Red Oak, Texas
Posts: 137
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There's no switch outside near the front battery compartment door?
__________________
2021 Cougar 290RLS Fifth Wheel
2021 Ford F250 Super Duty, 4X4, 6.7L Turbo Diesel, Short Bed with Pullrite Superglide hitch
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11-01-2022, 07:37 AM
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#9
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Junior Member
Join Date: Oct 2022
Location: Chattanooga
Posts: 8
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I have looked everywhere for a switch. I've searched the battery compartment are with a fine tooth comb, and nothing. I've searched over the basement area and nothing.
I have even called Keystone and they didn't offer much help either, but they said they'd have a product specialist reach back out to me, which hasn't happened yet.
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11-01-2022, 01:16 PM
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#10
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Senior Member
Join Date: Mar 2021
Location: Red Oak, Texas
Posts: 137
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That's strange - ours is outside under the overhang next to the front compartment door. LOL - Wonder where they hid yours... 
__________________
2021 Cougar 290RLS Fifth Wheel
2021 Ford F250 Super Duty, 4X4, 6.7L Turbo Diesel, Short Bed with Pullrite Superglide hitch
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11-01-2022, 01:46 PM
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#11
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Junior Member
Join Date: Oct 2022
Location: Chattanooga
Posts: 8
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Yeah this is the weirdest. I’ve tried the In-command app and nothing in there. I’ve looked all over for it.
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11-02-2022, 09:51 AM
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#12
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Junior Member
Join Date: Oct 2021
Location: Maine
Posts: 12
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Quote:
Originally Posted by CubedRoot
Yeah this is the weirdest. I’ve tried the In-command app and nothing in there. I’ve looked all over for it.
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Have you asked where you purchased the RV about a remote? My 2021 Sprinter has no switches to turn on and off. Just the remote and the control panel. Should be something like 2"x2" squarish remote with touch screen. If they've been on since you picked it up I would bet they turned on with remote and didn't give it to you.
__________________
Dan
2021 Sprinter 35BH parked year round.
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11-03-2022, 04:14 AM
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#13
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Senior Member
Join Date: Oct 2018
Location: San Antonio
Posts: 337
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My TT has a switch at the water control area for the cap lights. Maybe check that location. Good Luck!
__________________
Steve & Patti
2018 Grand Design Reflection 315 RLTS
2019 Chevy 2500 HD Diesel Z71
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11-03-2022, 11:35 AM
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#14
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Senior Member
Join Date: May 2019
Location: Cotulla, TX
Posts: 463
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Quote:
Originally Posted by bgrhrdt
There's no switch outside near the front battery compartment door?
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Mine is INSIDE the battery compartment.
__________________
Mesa, AZ
2019 Alpine FL3700
2020 F-350 King Ranch
Retired Fire Capt/paramedic 34 yrs
Current owner 2 HVAC companies
Past owner Res/Com electrical
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11-03-2022, 11:48 AM
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#15
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Junior Member
Join Date: Oct 2022
Location: Chattanooga
Posts: 8
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Quote:
Originally Posted by d12j28
Have you asked where you purchased the RV about a remote? My 2021 Sprinter has no switches to turn on and off. Just the remote and the control panel. Should be something like 2"x2" squarish remote with touch screen. If they've been on since you picked it up I would bet they turned on with remote and didn't give it to you.
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I have the In-Command Lite which only has the simple, 2 button control panel for the In-Command system. Would you mind sharing a picture of your remote? Its possible I may be missing that one.
__________________
2022 Sprinter Limited 3590LFT 5th wheel
2005 Ford F-250 Diesel Super Duty, Shortbed 4x4
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