Quote:
Originally Posted by Essvar
Steve,
They did eventually step up and are taking care of it, however it wasn't without a bit of stern negotiation on my part.
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I'm glad they are going to take care of it for you, that is exactly what they SHOULD be doing. The part about the "stern negotiation" is totally uncalled for. I applaud you staying calm yet firm and the results that you are finally getting, but it's just a damned shame that companies fight the customers and make it so difficult for them. Thank you for sharing your story, it gives us hope that sometimes the small guy actually can have success when dealing with large companies!