Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Keystone RV Forums > Keystone RV Customer Comments > Keystone RV Service & Warranty Issues
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 11-09-2021, 07:28 AM   #21
Stircrazy
Senior Member
 
Join Date: Sep 2016
Location: Kamloops, BC
Posts: 369
Quote:
Originally Posted by chuckster57 View Post
I can understand Keystone denying your claim, what I don’t get is the dealer not going to Lippert in the first case. Did they tell you keystone denied and it would be on your dime in the beginning?
I cant understand it at all, its a 2021 trailer not even a year old. Keystone offeres a bumper to bumper for one year then after that you have to go to the individual manufactures so they should be covering it.

Steve
Stircrazy is offline   Reply With Quote
Old 11-09-2021, 07:31 AM   #22
Essvar
Senior Member
 
Join Date: Aug 2021
Location: Eugene
Posts: 314
Quote:
Originally Posted by Stircrazy View Post
I cant understand it at all, its a 2021 trailer not even a year old. Keystone offeres a bumper to bumper for one year then after that you have to go to the individual manufactures so they should be covering it.

Steve

Steve,



They did eventually step up and are taking care of it, however it wasn't without a bit of stern negotiation on my part.
Essvar is offline   Reply With Quote
Old 11-09-2021, 08:30 AM   #23
xrated
Senior Member
 
xrated's Avatar
 
Join Date: Oct 2016
Location: "Murvil, TN
Posts: 2,198
Quote:
Originally Posted by Essvar View Post
Steve,



They did eventually step up and are taking care of it, however it wasn't without a bit of stern negotiation on my part.
I'm glad they are going to take care of it for you, that is exactly what they SHOULD be doing. The part about the "stern negotiation" is totally uncalled for. I applaud you staying calm yet firm and the results that you are finally getting, but it's just a damned shame that companies fight the customers and make it so difficult for them. Thank you for sharing your story, it gives us hope that sometimes the small guy actually can have success when dealing with large companies!
__________________
2016 F350 King Ranch Crew Cab Dually Diesel 4x4
2018 Grand Design Momentum 394M
2023 Suzuki GSX-S1000GT+
Excessive payload capacity is a wonderful thing

"If it ain't Fast....It ain't Fun"
xrated is offline   Reply With Quote
Old 11-11-2021, 09:18 AM   #24
MarvnMabel
Member
 
Join Date: Jul 2020
Location: Great Falls
Posts: 36
Should be a big 'ol sticker on the frame that says 3 Year Structural Warranty. Mine did
__________________
MT Boondockers
2015 GMC Denali 3500 DRW
2021 FR Arctic Wolf 271RK
MarvnMabel is offline   Reply With Quote
Reply

Tags
landing gear, rack, warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV® is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 06:38 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.