Shower/Tub Combo Leaking

[CChambers]

All,

We have a 2021 Cougar 32BHS and have a leak from the drain on our tub. I am not asking for options on how to fix it, my question is how to access it. They only give you an approximately 6”x6” access hole to anything underneath. It is a two piece unit so I’m assuming the whole assembly would have to come out?? The bottom of the deck is covered with the corrugated underbelly so not sure how it could be accessed there?? Just looking for thoughts.


We discovered it on our way back home from a trip. We currently leave the access cover off, place a towel around and under the drain to collect the water and then remove the towel and dry the area as needed. Fans and towels were used to remove the moisture. We are only 3 months or so into this camper so my thoughts are to call the dealer and let them handle it, if they will. However, if I fix it then I know it’s down right.


This is our first camper so I’ve never dealt with any dealer on anything other than purchase. They have the gold mine but I’ve not gotten the shaft. Yet….

[JRTJH]

On a 3 month old camper that has a "full warranty" on it ??? With something as significant as a tub drain leak, I'd let the dealership fix it... It's not like you "couldn't do it" or "fix it better and know it's done right"... Consider what happens if you "tear into the bottom" and find it's more than you can handle or more than you want to handle.... Now, there's the matter of the dealer/Keystone saying, "You voided your warranty when you tore it apart"....

Notify the dealer, set up an appointment for them to fix it.... There's way more at stake than just a leaking tub drain....

[flybouy]

^^^^^ Totally agree! Once you tear into it you "own it" and give Keystone an open door to deny that and and resulting claims.

[CChambers]

Originally Posted by JRTJH

On a 3 month old camper that has a "full warranty" on it ??? With something as significant as a tub drain leak, I'd let the dealership fix it... It's not like you "couldn't do it" or "fix it better and know it's done right"... Consider what happens if you "tear into the bottom" and find it's more than you can handle or more than you want to handle.... Now, there's the matter of the dealer/Keystone saying, "You voided your warranty when you tore it apart"....

Notify the dealer, set up an appointment for them to fix it.... There's way more at stake than just a leaking tub drain....

My thoughts but having never dealt with Keystone warranty or any rv warranty, I was looking for insight. Thanks for the clarification.

[CChambers]

Originally Posted by flybouy

^^^^^ Totally agree! Once you tear into it you "own it" and give Keystone an open door to deny that and and resulting claims.

My thoughts also. Thanks for clarification.

[sourdough]

You will want to work with your dealer on the warranty. Make sure they know what you know as well as what you expect when it is returned. If parts have to be ordered etc. make sure the service manager understands that you want to bring it in for assessment and determination of what is needed THEN you will bring it back when they have all the parts.