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Old 09-01-2019, 02:27 PM   #1
Shasta Bob
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Omni directional Antenna problems

I have experienced and read about this antenna coming off trailers be aware. my fifth wheel is a 2019 Keystone Cougar. now time to repair!


FAN73B7C
Omni-directional Rooftop Antenna
A state-of-the-art 360-degree signal reception rooftop antenna that can receive signal from every point eliminating frustrating dead spots; It receives VHF, UHF, FM, AM, Wi-Fi and 4G LTE signals.
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Old 09-02-2019, 02:41 AM   #2
rjsurfer
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I have a 2019 Cougar also and would like some more info on just what let loose on that antenna.

Thanks
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Old 09-02-2019, 07:10 AM   #3
Shasta Bob
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it looks like the antenna went over backwards while traveling, the two screws are still installed on the back but maybe the front tab was not latched correctly it has three latching points on the wing, the base is still there.
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Old 09-02-2019, 11:57 PM   #4
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Shasta Bob

Thanks

Ron
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Old 09-03-2019, 05:29 AM   #5
Preyou
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My antenna disappeared. Stolen or blown off, who knows. Did not notice it when I returned home for a few weeks. But not I think blown off is more likely. When I talked to service center they agreed to install free if I bought a new one. How many others have had the same problem?
I have a 2019 315RLS Cougar
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Old 09-12-2019, 09:13 AM   #6
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Batwing Unattachment

Wow,

We just got back from a short , one week trip to SW Missouri. The 2nd morning at the campground/trailer park, I was outside looking at the sunrise and noticed that my batwing was disconnected and tilted on the rear side of stand...

I got my ladder out and investigated and discovered that the antenna was attached to the mounting stand by the cable only, and that there was a 3-6 inch long pipe (collar) at the bottom of the batwing assembly ...so I knew that it did not just fallen off, it had to have some force to be exerted vertically to pull the collar out of the tube in the mounting stand(antenna base). see pics ...

There was no evidence that I got it caught on a tree limb, nor did I have any memory of getting that close to a limb large enough to put the force need to pull straight up to get the pipe out of the base tube.

So it was wind, limb or some strange person who climbed up and pulled up and just let the batwing dangle on the cable.....wierd....

I reinstalled and used black gorilla tape and tape it back on....

your post is a very welcome , even though depressing as I think that a problem across the lot is easier to handle.... because misery loves company..
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Old 09-16-2019, 05:36 PM   #7
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I own a 2018 cougar 311RES 5er. Last week I was washing the roof. I noticed the Omni directional antenna black top portion would spin on the base and was also very wobbly. I just got home today from a 650 mile trip. It is still on the roof. Should I be concerned or is this normal. The base is firmly secured to the roof. Thoughts ?
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Old 09-16-2019, 07:35 PM   #8
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omni antenna

Antenna, bat wing I contacted my dealership and explained what happened and sent the dealer photos and Keystone said it will be replaced under warranty. is goes it the shop on sept 26 I hope the dealer word is good!.
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Old 09-22-2019, 10:15 AM   #9
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I'm also missing my Omni directional antenna on my 2019 315 RLS. I'm in the habit of looking at my roof before leaving to see if all the vents are closed. When I left home everything looked good up there including the antenna. When I parked at the campground one hour away [on flat prairie roads with no trees] I noticed my bat wing was gone but the base was still there. Upon further inspection from the roof it looked like the bat wing came loose and rubbed around on the rubber roof until the wires broke and it disappeared. My dealer sent the pics to Keystone for warranty and we're still waiting to hear back. I said to them since I didn't install it and neither did they that Keystone and their Great factory quality control should be responsible to fix it, right. Now I see I'm not the only one with this issue. Oh well what else would I be doing with my time if they where built as good as Keystone claims.
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Old 09-22-2019, 10:21 AM   #10
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You are correct. I called windgard and told them about my antenna problem. I sent off my broken antenna to them Friday the20th, along with my bill of sale for the 5 er. We’ll see what happens next.
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Old 09-27-2019, 06:38 AM   #11
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Update my claim for the missing Furrion batwing antenna was denied by the Keystone cops to the dealership I bought it at for no real reason, I saw the e-mail. Being a little P.O.'d about the whole thing I reached out to Keystone to ask what the? They said they would look into it and get back to me. Of course I had to call them back after not hearing from them for a day, and they said they were just gonna call me to tell me they would replace it and were going to call the dealer to set up the warranty work. Wow what a pain. Oh ya and while I was at the dealer a brand new Cougar was delivered with a base and wires sticking out of the roof where a top quality Furrion bat wing omni directional antenna was when it left the factory.
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Old 09-27-2019, 07:30 AM   #12
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Jim, I am happy that Keystone is taking responsibility for the loss of your antenna. Keystone must know that their is a problem with mounting the antenna. Also great timing on your part to see that new Cougar come in and the cable hanging off the roof. I am still waiting for my new antenna from Winegard. Let you know.
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Old 09-27-2019, 01:40 PM   #13
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You sure it's a Winegard, I haven't seen anything about them flying the bat cave. But when it comes to R.V. that means never be completely surprised. Ours was a Furrion bat wing not really impressed with their quality control or Keystonecops attitude when it comes to warranty work. Good luck
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Old 09-28-2019, 11:58 AM   #14
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Yes, it is a windgard. Model #MS-3005. Looks like a round flying saucer.
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Old 10-04-2019, 07:21 AM   #15
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2019 315RLS Batwing

On the 2019 Cougar 315RLS that I purchased, the batwing that came off was a Furrion Model: FAN73B7C
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Old 10-04-2019, 07:28 AM   #16
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Update Windgard sent me a new antenna yesterday at no charge. I installed it today. Hope it stays on. Good luck with yours.
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Old 10-04-2019, 07:43 AM   #17
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This sounds like it's a Cougar-specific problem. My Monte has the Winegard but so far seems intact. I also haven't seen anything re: the antannae on the Montana Forum.

You'd think, though, that the install would be the same. Wouldn't the antannae's all come with the mounting hardware?

Has anyone determined the cause of the failure? is it the size of the screws? Lack of additional sealant or glue? Thin/weak roof material not providing a good purchase for the screws?
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Old 10-04-2019, 07:44 AM   #18
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sorry, it posted twice...weird
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Old 10-04-2019, 08:13 AM   #19
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The problem on mine was that the inner metal lock ring inside of the antenna failed. When it failed the inside plastic tabs didn't hold and the antenna became loose on the mount/ bracket attached to the roof. That roof mount bracket/base didn't fail. I had to pull the antenna off the roof mount to replace the new antenna. It had spun around the bracket for I don,t know how long. The cable had unscrewed and I had to fish out the interior cable end. Will see how it goes from here. Good luck with yours.
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Old 10-05-2019, 10:23 AM   #20
Shasta Bob
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Warranty covered the omni antenna that came off my 2019 Cougar fifth wheel. it was replaced with like from the dealer River City out of Grants Pass , Oregon. I sure hope I don't have this issue again.
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