You may have that expectation, but you won't find any of the RV manufacturers that provide that kind of "ready information" to consumers at the customer service desk. It may be a focal point to start an inquiry for information, but you won't usually obtain information from the CS reps...
Being in the auto repair business for many years, you should well know that if you call the "800" number in the Ford owner's manual and speak to a customer service rep in Flat Rock, Michigan about a particular diesel engine problem, the only response you'll get is the canned: "Your local Ford service department has your best interests in mind, please contact them for answers to your questions."
True, there are "repair manuals" available complete with troubleshooting guides and repair information. They are available from most car manufacturers, but I don't know of any garage that buys them on every model car/truck produced. They rely on the "past experience of the serviceman (auto mechanic) to stay "up to date" on the changing industry. Additionallly, most of the manuals available to the general public are not produced by the manufacturers, but by third party technical writing companies who make a significant profit from books such as Norton or Motor Repair Manual. The auto manufacturers keep their vehicle information very close to their chest until the "right time". Case in point, the vehicle specifications for the 2015 F150. Any idea what the payload will be? Nobody outside Ford does either.
Remember that there are well over 250 million registered motor vehicles in the US. In 2009 there were a total of about 9 million RV's of all kinds in the US. It's pretty easy to see that the "lucrative aftermarket technology business" would tend to focus on writing manuals for cars and trucks, not RV's. The RV manufacturers are making enough money from the sale of their products, they see no reason to increase profits by marketing a book about how to repair their RV. And quite honestly, until you see the aftermarket writers get onboard, there probably won't be any comprehensive repair manuals available. There just isn't enough demand to make it a profitable business. As for the Keystone factory CS rep answering questions, if they are "generic questions" the CS rep will usually look up the answer in the owner's manual or in the current year brochure, but if the question is about a technical, electrical, plumbing or performance nature, they almost always, without hesitation, refer the customer to his dealership for answers. They will, sometimes answer questions related to warranty, but again, almost always, they have only one side of the question and must discuss the "other side" with the dealership before committing Keystone to anything, so again, they almost always refer to the dealership for specific information.
Realistically, almost all the repairs on an RV can be performed by a competent "shade tree" mechanic who has a broad knowledge of carpentry and is a general "all around handyman". The few things that are out of that realm of expertise are probably better left to the dealer's service facility rather than "winging it with a troubleshooting block logic guide" anyway.
Honestly, finding a stud in wall of an RV is a pretty basic task. There really shouldn't be any big deal about locating one. As stated by another poster earlier in this thread, "I tapped on the wall and you can definalty tell if theres a mounting plate behind the wall." <spelling errors left verbatim>
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John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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