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02-02-2017, 04:58 PM
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#1
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Member
Join Date: Nov 2016
Location: Ankeny
Posts: 32
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Lippert Leveling System
Just bought our 2013 Keystone Alpine. First question: Was that a mistake?
2nd Question: My auto retract does not work on the unit so I have to do it manually. Secondly, since I have to retract manually, when I push the retract button and then start lifting the front jacks they will retract a little and then stop. Push again, they go up a little more. Continue this and they finally retract all of the way. Has anyone experienced this or is it normal like the dealer told me. Thanks much, we are leaving for AZ from Iowa for 1500 miles trip and sure don't want to have any problems. Any other tips or cautions?
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02-02-2017, 05:36 PM
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#2
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Senior Member
Join Date: Jul 2013
Location: Kansas
Posts: 308
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Sounds like a low battery. Check the voltage on the control panel and if much below 12 volts that probably the problem.
__________________
Current
2017 Fleetwood Discovery 40D Class A Diesel Pusher
Past
2016 GMC Denila 1 ton Diesel CC 3722
2017 Grand Design Solitude 310GK-R
Montana 3711FL Front Living Room 5er
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02-02-2017, 05:47 PM
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#3
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Senior Member
Join Date: May 2015
Location: Virginia Beach, VA
Posts: 506
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Q1 - Buyer's remorse perhaps? If you liked the unit enough to buy it, I expect you'll enjoy it when you use it. We went from tent camping to a 39' 5er. Super high pucker factor when we first drove it off the lot, but absolutely no regrets.
Q2 - Try unplugging the connector in the rear of the control panel and plugging it back in. This sort of resets the panel. We can access the back of the panel from the LP bottle compartment, so I didn't need to remove the panel to reset it. If that doesn't work, call Lippert. I had a problem with mine after a battery short and they were extremely helpful. Worst case, you may need to purchase a new control panel - ~$210
__________________
Steve & Diane
2015 Montana 3402RL
2017 F350 Super Duty Lariat 6.7 Powerstroke, Super Cab, Long Box, 4WD DRW
18K PullRite Super 5th ISR
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02-02-2017, 06:46 PM
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#4
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,234
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Welcome to the forum
First of all it's NOT normal for the front landing gear to act as you describe. Is the system electric (ground control), or hydraulic (level up)?
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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02-02-2017, 07:05 PM
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#5
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Member
Join Date: Nov 2016
Location: Ankeny
Posts: 32
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They are hydraulic
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02-02-2017, 07:06 PM
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#6
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Member
Join Date: Nov 2016
Location: Ankeny
Posts: 32
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They are hydraulic.
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02-02-2017, 08:01 PM
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#7
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,234
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Ok. Now let's see if we can figure out why they don't fully retract. When you turn the control pad on, you can scroll through some information screens using the up/down arrows.
What is the voltage?
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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02-03-2017, 06:55 AM
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#8
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Member
Join Date: Nov 2016
Location: Ankeny
Posts: 32
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I have received a low voltage reply in the past, maybe the brand new battery they were suppose to put in was not new. i'm thinkin about adding a second battery.
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02-03-2017, 06:58 AM
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#9
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Member
Join Date: Nov 2016
Location: Ankeny
Posts: 32
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I think around 12.2, but like I say I have gotten low readings and it seems like it goes down quickly.
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02-03-2017, 07:01 AM
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#10
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Member
Join Date: Nov 2016
Location: Ankeny
Posts: 32
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Yes, on the scrolling.
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02-03-2017, 07:25 AM
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#11
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,234
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Lippert Leveling System
A second battery is an excellent idea. If you can't verify the existing battery is less than a couple of months old, then get 2 fresh ones.
When you put them in put the two battery positives together and the negatives together. Then take the feed to the trailer and put the positive on one of the battery positives, and the negative feed to the negative post of the other battery. After that if the jacks still act up, I would seek out an independent repair facility. Being told "that's normal" is to me a "we don't want to fix it" response.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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02-03-2017, 02:16 PM
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#12
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Senior Member
Join Date: Jul 2013
Location: Box Elder
Posts: 2,897
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I'm pretty sure your system is the same as on my Montana, and these rigs were built using 40 amp breakers on the line to the hydraulic pump. My rig did the same thing as yours is doing, and the fix, as long as the cable is #4 if I remember correctly, is to replace the breaker with an 80 amp breaker, and this is the fix that was recommended by Lippert.
This is what was in my rig, feeding the pump
This is the replacement breaker I installed
On your other question, I never use the auto-retract mode, not that it works or not, just never felt the need to use it. From what I've heard from others, it never gets you exactly back to hookup height, just close, but you still need to adjust before backing into the hitch.
__________________
Bob & Becky
2012 3402 Montana
2012 Chevy 2500HD D/A CC
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02-03-2017, 02:26 PM
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#13
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Member
Join Date: Dec 2016
Location: indianapolis
Posts: 67
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Quote:
Originally Posted by sauerld
Yes, on the scrolling.
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Your battery is the same as dead at 12 volts, it should be at least 14 at full charge.
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02-03-2017, 07:18 PM
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#14
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,234
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Quote:
Originally Posted by Still go once
Your battery is the same as dead at 12 volts, it should be at least 14 at full charge.
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Actually 12.7VDC is considered fully charged.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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02-05-2017, 07:18 AM
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#15
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Senior Member
Join Date: Mar 2014
Location: Las Cruces
Posts: 4,665
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Yes, I've had the same problem, but mainly when the batteries are low as already mentioned. I have had it happen at other times, every now and then one or two legs will still be down a few inches. Just hit the button a second time and they finish retracting.
__________________
Brent
2013 Alpine 3500RE
2019 Silverado 2500HD Duramax
U.S. Air Force Retired (25 yrs)
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02-05-2017, 11:09 AM
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#16
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Senior Member
Join Date: Jul 2013
Location: Box Elder
Posts: 2,897
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The lower the voltage, the higher the amps, so that would cause the breaker to trip quicker when operating the system.
__________________
Bob & Becky
2012 3402 Montana
2012 Chevy 2500HD D/A CC
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02-13-2017, 02:25 PM
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#17
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Senior Member
Join Date: Mar 2014
Location: Mountain Home, Idaho
Posts: 2,975
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Wonder how this all turned out?
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02-13-2017, 03:29 PM
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#18
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Senior Member
Join Date: Jun 2013
Location: Arizona
Posts: 375
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Had a similar problem when our Montana was new (2014 model). At least one or sometimes two jacks would not retract all the way until you recycled it. Finally, other 12 volt problems surfaced and we traced those to a bad bimetal breaker located on back wall of battery compartment. Once replaced, never had the problem again. Few weeks ago, we discovered at about 10:00 am that we had no ac power and the one battery was carrying everything. Went to park management and was told the power was off for several days for maintenence issues. Absolutely no notice was given. As we don't have a generator, we had to pack up and move. The battery was so low, I first thought I would have to find someone with a car to put jumper cables on to get the rig hooked up. However, I did have enough juice to get the slides in and the truck hooked. The big problem was getting the jacks retracted. By pushing the retract button, waiting a minute or so and doing it again, I finally got everything retracted. Did have the truck hooked up and running so some juice was flowing to the battery but it took 30 minutes or more to get the jacks all retracted.
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