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05-10-2021, 03:40 PM
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#1
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Member
Join Date: Jul 2020
Location: SCRANTON
Posts: 55
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Warranty question
Hi all,
I don't know if this has been asked before but I have a mcd blind that is broken. Bought trailer July of 20 so still under warranty. I don't want to take it to dealer. So could I contact keystone directly or should I contact dealer?
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05-10-2021, 03:45 PM
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#2
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Senior Member
Join Date: Nov 2017
Location: Mico, TX
Posts: 7,447
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If you contact Keystone I suspect they will tell you to contact your dealer; usually warranty claims are written up by the selling dealer.
__________________
wiredgeorge Mico TX
2006 F350 CC 4WD 6.0L
2002 Keystone Cougar 278
2006 GL1800 Roadsmith Trike
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05-10-2021, 03:48 PM
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#3
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Senior Member
Join Date: Aug 2020
Location: Upper Chesapeake Bay
Posts: 4,819
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Quote:
Originally Posted by Krg2383
Hi all,
I don't know if this has been asked before but I have a mcd blind that is broken. Bought trailer July of 20 so still under warranty. I don't want to take it to dealer. So could I contact keystone directly or should I contact dealer?
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Gonna have to contact dealer...if you can buy it yourself and it’s under $100 Then it may be less hassle to just buy yourself unless you can get it done with other repairs
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2020 Cougar 315 RLS
2020 Ram 3500 6.7HO 4.10 Dually Aisin
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05-10-2021, 03:52 PM
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#4
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Member
Join Date: Jul 2020
Location: SCRANTON
Posts: 55
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Thanks I wasn't sure what to do. It would be easy enough to do it myself, I would actually like to use my trailer this summer instead of it sitting at the dealer. Last time there they had it from October to march.
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2020 outback 340bh
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05-10-2021, 04:13 PM
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#5
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,669
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Quote:
Originally Posted by Krg2383
Thanks I wasn't sure what to do. It would be easy enough to do it myself, I would actually like to use my trailer this summer instead of it sitting at the dealer. Last time there they had it from October to march.
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Work with the service manager. They shouldn't require your RV for the entire time waiting for parts etc. I've had dealerships order parts for me under warranty. You may be able to provide pictures and a description of the failure; my shade had the plastic bar on the bottom fall off. They just ordered me a new one, called me and I dropped in for the shade to be replaced.
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Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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05-10-2021, 05:10 PM
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#6
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Senior Member
Join Date: Jan 2020
Location: Roseville
Posts: 292
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I just worked with my on a couple small warranty items. They gave me the parts, I installed them and returned to old ones to them. They were more then happy to do that, they will probably collect the warranty labor.
Take pictures and talk to the SM.
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Jim and Carole
Roseville, MN
2018 RAM 3500 DRW, Diesel, Long Box, Air Lift Bags - 2023 Fuzion 421
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05-10-2021, 05:13 PM
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#7
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Senior Member
Join Date: Mar 2014
Location: Mountain Home, Idaho
Posts: 3,007
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What is broken on the MCD roll up shade? If it’s simply that the shade won’t hold a position and has fully rolled itself out you can fix this yourself with no parts usually
__________________
2007 GMC Classic club cab 4x4 Duramax LBZ
2014 Alpine 3010 RE. 34 foot fifth wheel
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05-10-2021, 06:00 PM
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#8
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Member
Join Date: Jul 2020
Location: SCRANTON
Posts: 55
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Quote:
Originally Posted by ChuckS
What is broken on the MCD roll up shade? If it’s simply that the shade won’t hold a position and has fully rolled itself out you can fix this yourself with no parts usually
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Earlier today I let the blind slip out of my hand and it flew up. It now pulls down but won't go back up. I haven't had a chance to look at if it's an easy fix yet just figured I'd see what would be a best way to fix it.
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05-10-2021, 06:13 PM
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#9
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,317
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There are you tube videos explaining how to set the stop point and tension on MCD shades. I bet yours just lost the tension.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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