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Our 2011 Cougar had a soft spot just inside the door. I removed the access panel (4 screws) on the front of the shower below the door and found the problem. On ours, there is a 3/4 inch thick sheet of white polyethylene between the floor of the shower and the plywood platform the shower sits on.
A pie shaped piece of the sheet was missing. (Had been cut out at the factory possibly to facilitate installation of the shower drain. Just a guess on my part.) I told the dealer about this, and the answer was, "They are all built that way. Not a defect." I bought a small sheet of the same material from Home Depot, cut a piece to size, and glued it in place.
No more soft spot!
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2011 Keystone Cougar 24RKS
2007 Cadillac Escalade
Prodigy P2 Brake Controller
Past Trailer:
Forest River R-POD RP-175
Past Tow Vehicle:
2008 Toyota Sienna 
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Linear Mode
