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Old 10-03-2013, 08:54 AM   #1
coop
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Join Date: Sep 2012
Location: Indiana
Posts: 39
Keystone/Colrain RV

We had an issue with the lights controled by the control pannel right before our one year warrenty was up, called Keystone Customer Service told them about the problem and explained I wasn't home and would be tied up until after the one year was up. No problem they logged the call and told me to schedule an appointment for service as soon as I got home. Called Colraine RV, dropped off the TT and two days later they called and said I could pickit up. Turned out not to be the control panel but a wire came loose in the fuse box, we went through some road construction when we were traveling and the roads were prtty rough.

So I'm still glad we bought the Keystone Cougar from Colraine RV.
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Old 10-03-2013, 10:25 AM   #2
byrdr1
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Join Date: Sep 2009
Location: North Carolina
Posts: 1,037
Good deal..
My daughter and Son IN law drove from NC to buy one from Colraine in Cincinnati, back in JUNE. they had an issue with the control panel 5 dasy after pickup and the Greensboro, NC CW fixed/replaced under warranty. The service guy was great to them.
So there is something about that nationwide service now..
randy
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2011 Cougar 327RES
2014 Ford F-350, 6.7L 4X4, CC, SRW
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