I have a very similar experience with 2009 Laredo BHS. Problems from day one. What I have found is that the dealer will say they have submitted pitures to Keystone and are waiting for response. Twice now they called me and said keystone will NOT authorize repair. So I call Keystone only to find out there were never pictures sent. What I currently doing to get water leak and fiberglass cracks fixed is I have taken my own pictures and sent them to Keystone and the dealer. You need to send pictures to
[email protected]. Also send trailer VIN# and then follow up with phone to Keystone and dealer.