To my knowledge, Keystone does not perform any warranty work at the factory. There are a couple of exceptions to that "pretty much hard and fast rule"... They do "cater" to Montana owners and have 4 full hookup sites just behind the Customer Service building designated as "Montana Overnight Facilities". So apparently they do some "customer satisfaction stuff" for Montana owners. Other than that, except for the occasional "return to the factory for rebuilding" of major problems, all the rest are "dealer service issues"....
If you're thinking about stopping by the factory to have a slide adjusted and a water pump looked at (or those kinds of issues) you can call Customer Service, but I'm pretty sure you'll be told to see your dealer for warranty work.
You might want to spend an afternoon at the factory and take in one of the "plant tours". They provide orientation tours for most of Keystone's brands, on different days and at different times. Most often, the tours are conducted AFTER the plant closes, so at best, you'll only see one or two people on overtime at the plant. That's more for insurance/safety concerns than "hiding the workers"..... It's an educational afternoon, that's for sure !!!
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John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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