Keystone's "promise" is that their warranty is available at any Keystone dealership, but in practice, that isn't always the situation.
You might try calling Keystone Customer Service and explaining your problem, ask them to suggest a nearby dealership that could (and would) help you. If you follow that phone call with an email and photos to Keystone, you'd have some documentation of the problem with dates to "prove" it occurred within the warranty period. That certainly won't "hurt" and may give you some leverage if it takes longer than expected to resolve the problem.
You might also do a search for Front Cap Fade on the forum. There are a number of issues, as you've stated, with this problem. Some members have had success with certain products in repairing the dull finish. There's a number of threads about this on the forum.
Good Luck.
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John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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