I was given a Husky Brute 4500R as a Christmas gift last year. On a trip to Door County, Wi. I was in a hurry to pack up and get going. It was cold and raining and in my haste I forgot to raise the tongue jack, and this was only the 2nd time I got to use it
. I bent the strut so I could neither raise or lower it anymore, and had to use a sawzall to cut it off in order to get home. Entirely my fault.
I contacted Husky customer service to see if I could order a new lower unit at my expense. The woman in the warranty department listened to my story and said that even though it's not covered by warranty they would make an exception in my case and replace the jack. I had to destroy the head of the damaged jack and send her a picture of it. My new jack arrived a few days later. Not only is the jack awesome, but customer service is as well.