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11-05-2011, 07:38 AM
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#1
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Junior Member
Join Date: Nov 2011
Location: Jacksonville, Florida
Posts: 1
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Peeling decals
I have a 38 foot 2008 Montana fifth wheel. Last year the decals began to peel. I contacted Keystone. They refered me to Burlington Graphics. They sent me some of the decals but they were the wrong ones for my trailer. I contacted Burlington again only to find out that they no longer offer the 2008 decals. I was told to order the ones for the 2006 model. This tells me there was a serious quality problem with the decals. I have sent two e-mails to Keystone in the last week with no reply. Does anyone know where I can get replacement decals. I would take all the decals off but the shadows are still prominent when the decal is removed.
I have good news for others with problem decals. I wrote Keystone customer service and included pictures of my trailer. They were gracious enough to provide me with almost a complete new set of decals. I received all the ones I requested. I will have to remove the old ones and install the new ones but I consider that a fair deal. I encourage you to follow up with Keystone and not give up.
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11-05-2011, 08:26 AM
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#2
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Site Team
Join Date: Jun 2009
Location: Venice
Posts: 5,346
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DennyB, I have the same problem with my '07 Cougar. The front was so bad I had to remove them and the side that faces the sun most of the year is starting to shrink also. I had the same problem with my last trailer too and that was not a Keystone product. Like you said, if it wasn't for the "shadow" that remains I would be happy towing a big white box. The only solution I have seen is having custom paint and I am not willing to spend the $$$$$. JM2¢, Hank
__________________
Hank & Lynn
2007 Cougar 290RKS, E-Z Flex, 16" XPS RIBs ( SOLD .. Gonna miss her ... looking for new 5r)
2004.5 Dodge 2500 QC, LB, 5.9HO, WestTach gauges, Ride-Rite
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11-05-2011, 09:44 AM
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#3
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Senior Member
Join Date: Sep 2011
Location: Northville NY in the Adirondacks
Posts: 2,128
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Quote:
Originally Posted by hankpage
DennyB, I have the same problem with my '07 Cougar. The front was so bad I had to remove them and the side that faces the sun most of the year is starting to shrink also. I had the same problem with my last trailer too and that was not a Keystone product. Like you said, if it wasn't for the "shadow" that remains I would be happy towing a big white box. The only solution I have seen is having custom paint and I am not willing to spend the $$$$$. JM2¢, Hank
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Hank, I am wondering what a shop that does regular truck lettering would charge to replace the graphics, either in vinyl or paint.
My guess is that it might not be nearly as expensive as folks think.
If the vinyl on our '11 starts to deteriorate, that is the first place I am going to go.
__________________
'11 Cougar 326MKS loaded with mods
'12 Ford F250 SuperCab 6.7 PowerStroke Diesel
Amateur Radio: KD2IAT (146.520) GMRS: WQPG808 (462.675 TPL 141.3)
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11-05-2011, 02:14 PM
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#4
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Site Team
Join Date: Jun 2009
Location: Venice
Posts: 5,346
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I have a shop very close to me and I have considered asking, but I'll be darned if I'm going to pay to addvertise Keystone. If I'm paying I'll be towing a " Hank's Hacienda" or something like that ........ Don't get me wrong I love our Cougar but it is just the principle.
__________________
Hank & Lynn
2007 Cougar 290RKS, E-Z Flex, 16" XPS RIBs ( SOLD .. Gonna miss her ... looking for new 5r)
2004.5 Dodge 2500 QC, LB, 5.9HO, WestTach gauges, Ride-Rite
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11-05-2011, 02:35 PM
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#5
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Senior Member
Join Date: Mar 2008
Location: Soperton, Georgia
Posts: 1,540
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After traveling fulltime for a year our front cap that said "Cougar" started to peel so the hubby took it off.
Now today I notice one of the side graphics (that DOES face the sun) is starting to peel. We are having our 36 ft RV port installed on Thursday and NOT a minute too soon !!
Jo
__________________
2007 Keystone 291RLS
2003 Ford F250, 4x4, SB, CC
7.3L diesel, Banks Exhaust Brake
ISSPRO pillar gauges
Pullrite 15K sliding hitch
2-Honda Eu2000i's in toolbox
2012 Polaris 400
2012 Polaris 330
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11-05-2011, 03:29 PM
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#6
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Site Team
Join Date: Jun 2009
Location: Venice
Posts: 5,346
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Quote:
Originally Posted by antiqfreq
After traveling fulltime for a year our front cap that said "Cougar" started to peel so the hubby took it off.
Now today I notice one of the side graphics (that DOES face the sun) is starting to peel. We are having our 36 ft RV port installed on Thursday and NOT a minute too soon !!
Jo
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Jody, I will be anxiously waiting to see photos of that RV port. Hank
__________________
Hank & Lynn
2007 Cougar 290RKS, E-Z Flex, 16" XPS RIBs ( SOLD .. Gonna miss her ... looking for new 5r)
2004.5 Dodge 2500 QC, LB, 5.9HO, WestTach gauges, Ride-Rite
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11-07-2011, 06:03 PM
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#7
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Senior Member
Join Date: Feb 2011
Location: Caldwell, Idaho
Posts: 170
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I really like the "Hank's Hacienda" idea!
Ray
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11-07-2011, 06:44 PM
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#8
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Senior Member
Join Date: Aug 2011
Location: Puyallup, Wa
Posts: 121
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Quote:
Originally Posted by Herap
I really like the "Hank's Hacienda" idea!
Ray
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Sounds like a great idea.
I just checked BGS.com and they have temporarily discontinued there Replacement Graphics Program. I hope they start it back up agian there seems to be a real problem with the way decals were made a few years ago and alot of people would like to replace them.
I got mine just in time our 5er is in the shop getting the front decals replaced this week.
On a side note I did hear that you can polish the front cap and this will help remove the outline of the old decal.
__________________
2008 F350 4x4 LB CC 6.4 twin turbo PSD
Prodigy P2 brake controler
Hijacker 16K Double pivot ultra
2007 Montana Mountaineer 307RK
New to us on 8/12/2011:
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11-07-2011, 08:40 PM
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#9
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Site Team
Join Date: Jun 2009
Location: Venice
Posts: 5,346
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Quote:
Originally Posted by Hunter757
On a side note I did hear that you can polish the front cap and this will help remove the outline of the old decal.
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I did use polishing compound and then a marine cleaner/wax and it looked great for a few months .... then the "Ghost of Cougar" returned. Someday I will get some kind of graphics for it. Maybe mañana, Hank
__________________
Hank & Lynn
2007 Cougar 290RKS, E-Z Flex, 16" XPS RIBs ( SOLD .. Gonna miss her ... looking for new 5r)
2004.5 Dodge 2500 QC, LB, 5.9HO, WestTach gauges, Ride-Rite
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11-25-2011, 12:01 PM
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#10
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Junior Member
Join Date: Sep 2011
Location: California
Posts: 21
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Decals
Sorry I didn't see this post sooner. Keystone has acknowledged a problem with the decals on the 2008 Montana and I believe some others. I had mine peel, etc. and contacted Keystone. Don't recall her name but she was very helpful. She requested a picture of the problem and then sent replacement decals - free. Of course, the labor to remove/replace is on me. Call Keystone direct and ask for customer service.
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11-27-2011, 01:41 PM
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#11
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Member
Join Date: Sep 2011
Location: Mississippi
Posts: 97
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My guy
At American RVin olive branch MS told me that there was an issue with keystone "stickers" and replaced them on warranty. It is a significant issue, just read all these posts. I would fill keystone's inbox with feedback at the very least.
__________________
Exsailor from MS
2008 35 Ft Montana
2012 GMC Duramax Diesel
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