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08-26-2017, 04:34 AM
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#1
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Member
Join Date: Mar 2010
Location: Ontario Canada
Posts: 96
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Entertainment System
Our recently purchased 2017 333MKS had the entertainment system poached from the unit by the dealer after we purchased it, but before we pick it up in a couple of weeks.
Can anyone supply me with the name and model # of the unit. I think it was Furrion? but want to make sure it is replaced with the unit it came with.
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2014 3500HD Denali DRW D/A
2017 Cougar 333MKS
23ft Stealth Enclosed for the sleds
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08-26-2017, 04:53 AM
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#2
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,351
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Get a copy of the "build sheet", it will have the VIN of the unit and it lists each appliance by model and serial number.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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08-26-2017, 05:05 AM
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#3
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Member
Join Date: Mar 2010
Location: Ontario Canada
Posts: 96
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Thanks Chuck.
I have emailed the VIN to Keystone, but haven't received a reply yet.
Mike
__________________
2014 3500HD Denali DRW D/A
2017 Cougar 333MKS
23ft Stealth Enclosed for the sleds
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08-26-2017, 05:13 AM
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#4
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,351
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Look in your owners packet, it should be there too.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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08-26-2017, 05:56 AM
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#5
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Member
Join Date: Mar 2010
Location: Ontario Canada
Posts: 96
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Don't have that yet, haven't picked up the trailer. Purchased the trailer August 17th, pick it up Sept 13th.
Probably not a big deal, we don't use it much anyway, but we were kinda pissed off that the radio was missing when we did our last walk thru.
Oh and the bed was completely separated from the slide!
__________________
2014 3500HD Denali DRW D/A
2017 Cougar 333MKS
23ft Stealth Enclosed for the sleds
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08-26-2017, 09:59 AM
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#6
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Senior Member
Join Date: Mar 2012
Location: Pickens, SC
Posts: 326
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My build sheet was in one of the drawers
Sent from my XT1585 using Tapatalk
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08-26-2017, 11:21 AM
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#7
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,351
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Quote:
Originally Posted by micar
Don't have that yet, haven't picked up the trailer. Purchased the trailer August 17th, pick it up Sept 13th.
Probably not a big deal, we don't use it much anyway, but we were kinda pissed off that the radio was missing when we did our last walk thru.
Oh and the bed was completely separated from the slide!
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It's possible that they took yours to replace a bad radio in another unit under warranty, and have ordered the replacement to be installed on yours. Not uncommon in the RV world.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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08-26-2017, 01:38 PM
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#8
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Senior Member
Join Date: Mar 2015
Location: Southeastern Connectiut
Posts: 1,306
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You might even wind up with an "UPGRADE"! Woohoo
Good Luck,
__________________
Pull Toy
Steve & Jan, Ava & Emma (Mini Schnauzers):
2016 F350 Lariat 4X4 Powerstroke CC/SB "PULLTOY V"
2013 Alpine 3535RE "MAGIC CARPET IV"
Proud Navy Vet!
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08-26-2017, 05:05 PM
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#9
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Member
Join Date: Jun 2017
Location: Ottawa
Posts: 46
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Just don't accept delivery without them being there. Most sales managers in that situation make the promise to get the missing electronics to you later in order to complete delivery, then put you permanently at the bottom of their priority list.
Sent from my SM-G930W8 using Tapatalk
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08-26-2017, 05:54 PM
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#10
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Member
Join Date: Mar 2010
Location: Ontario Canada
Posts: 96
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No radio, no deal, they already know that.
I understand that they may have needed the entertainment system for another trailer, but not taking it from a sold unit.
There are no other equivalent trailers on the dealer lot, thats why I am concerned we are not going to get the correct replacement.
__________________
2014 3500HD Denali DRW D/A
2017 Cougar 333MKS
23ft Stealth Enclosed for the sleds
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08-26-2017, 06:16 PM
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#11
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,351
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Quote:
Originally Posted by micar
No radio, no deal, they already know that.
I understand that they may have needed the entertainment system for another trailer, but not taking it from a sold unit.
There are no other equivalent trailers on the dealer lot, thats why I am concerned we are not going to get the correct replacement.
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I understand completely, and I would get a copy of the build sheet to verify correct component is installed. If you still don't have the correct unit by delivery, demand a "Due Bill" signed by the gen mgr. stating brand and model number and an expected date.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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08-27-2017, 04:34 AM
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#12
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Senior Member
Join Date: Mar 2015
Location: Southeastern Connectiut
Posts: 1,306
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Hold out for a namebrand upgrade from a local source if you can. They all hook up the same, and the factory systems are usually c^ap anyhow. They source stuff from the lowest bidder.
Remind them that they stole your property when they removed your property from a "SOLD" unit! Make them comp you.
Good Luck,
__________________
Pull Toy
Steve & Jan, Ava & Emma (Mini Schnauzers):
2016 F350 Lariat 4X4 Powerstroke CC/SB "PULLTOY V"
2013 Alpine 3535RE "MAGIC CARPET IV"
Proud Navy Vet!
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09-01-2017, 09:55 AM
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#13
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Member
Join Date: Mar 2010
Location: Ontario Canada
Posts: 96
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Heard back from Keystone today. Original radio is Furrion DV 3200. Read some reviews on Amazon, lots of bad reviews.
Anyone here have the same system? and what do you think?
__________________
2014 3500HD Denali DRW D/A
2017 Cougar 333MKS
23ft Stealth Enclosed for the sleds
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09-01-2017, 10:37 AM
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#14
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Senior Member
Join Date: Jan 2014
Location: Tidewater Area Virginia
Posts: 1,271
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Be careful what you wish for. You may end up with something better than what was in there, so before you start "demanding" things I'd be nice and see what they plan to do/offer. Only then would I "demand" things if you aren't satisfied.
__________________
2014 Raptor RP300MP w/ Rear Patio Party Deck, Folding Side Ladder, 6 Point Level Up, Carlisle Radial Trail HDs
2004 2500HD D/A CC SB - TTT Mirrors, Prodigy BC, 18K Pullrite Superglide, NEW Fuel Injectors 11/2015 (ouch)
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09-01-2017, 11:00 AM
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#15
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,351
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I've seen that radio in a lot of different RV's. Can't say I've seen a high failure rate.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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09-01-2017, 02:03 PM
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#16
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Member
Join Date: May 2014
Location: Florida
Posts: 59
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Before I saw this update I was thinking you are probably getting upset about a piece of crap but still not cool.
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09-01-2017, 03:52 PM
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#17
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Senior Member
Join Date: Apr 2013
Location: Haymarket, VA
Posts: 382
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WTF????? Is this Camping World? I've known of no dealer doing something like that. Find a lawyer for crying out loud.
__________________
'06 F350 Lariat turbo diesel dually, Curt 20k, Softopper, Aerosheld, coolant filter, air bags
'10 3665RE Hickory, wet bolts, Trimetric battery monitor, 4 100w panels & Morningstar TS-45, still tweeking!
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09-01-2017, 07:00 PM
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#18
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Member
Join Date: Mar 2010
Location: Ontario Canada
Posts: 96
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Quote:
Originally Posted by WaltBennett
WTF????? Is this Camping World? I've known of no dealer doing something like that. Find a lawyer for crying out loud.
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Lawyer? Seriously? and pay hundreds, maybe thousands of dollars for a $40 radio.
I just wanted to know what radio was in the rig, so I could make sure they put the equivalent back in.
__________________
2014 3500HD Denali DRW D/A
2017 Cougar 333MKS
23ft Stealth Enclosed for the sleds
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