Have you tried to contact the manufacturer yourself? Sometimes things get lost in translation when trying to go through 2 or 3 channels to get something. I don't know about GE but when I had trouble with a Dometic thermostat I just called them, explained the problem, gave them the thermostat info and they just sent me one. Now if it's wiring that will be a different story.
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Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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