Thanks everyone! The brand is called Camwings. I attached a picture (well let’s hope I attached it right
. Of the metal piece with the strap to go into the track on the tube of the awning. As I said, the metal piece would not fit to slide in because of the plastic head on the motor. We tried to remove the plastic head but the screws would not budge - rusted in place.
The work around we tried was taking an electrical wire that was flexible enough to bend to get into the track and I took the metal out of the strap and put the straps onto the electrical wire and slid that into the track on the awning.
Hopefully that will hold up the sunshade as we head to OBX next weekend!
Thanks for everyone’s input and warm welcomes!