Quote:
Originally Posted by rpbraden
Has anyone had experience with getting Keystone to make repairs under warranty. While on our way home from Montana over the Labor Day weekend, we noticed excess movement of our fifth wheel when encountering uneven pavement. When we unhooked, we noticed that the main body of the trailer moved approximately 4 inches before the kingpin moved. Also noticed wall separation and other issues in the kitchen area of our Front kitchen model Montana. Have now waited 1 week since sending photos to Keystone without any communication from Keystone. This unit has nice big stickers on the exterior advertising a "3 Year" structural warranty.
Time will tell.
Right now, trailer is home and I am very hesitant to move it anywhere.
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Good luck with Keystone. In 2014 my 2007 Everest frame collapsed. It had a problem for quite some time. The dealer knew what the problem was, but “fixed” the problem with it, but acted as if they had fixed it. Bottom line, Keystone said it was the fault of Lippert, who built the frame and Lippert said, “No, they designed the frame according to Keystone’s specks. They passed it back and forth. I finally collected on my insurance to replace the 5th wheel.
If you are interested in OLD non-Lippert frame discussion (much of this info may have changed and many of the manufacturers may no longer be around... not sure):
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