We found some issues on our walk through on our 2012 3625RE. There were pictures taken and were told we would be contacted.
I could paste all the e-mail responses but that would be of no value.
Sad part is, the repsonses came for the owner LaDonna!!!!
Our service rep. (Brian) outright lied and screwed up the microwave replacement order. Cost me another round-trip of 140 miles and $50.00 in diesel. Owners repsonse was we are all human.......sure I get that. But he got ticked when I caught him in a lie. He even threw my paperwork in the trash and walked back inside......I had to insist on seeing the work as the trailer was all locked up.
This time when I dropped it off I saw Brian leave the counter when I walked in. Must have the been the e-mail exchanges between me and the owner.
I believe Mike was the service rep. who helped me. Great guy. Walked me through the microwave replacement, pointed out a few other things they fixed like moldings that were loose and a few scratches in the walls.
We love our Montana a lot. I was not impressed with the owner or service rep. the first go around.
Will be a good test coming up as we will be taking it in again to get a few of the slides adjusted as they are not sealing flush on the bottom.
I agree the parts guys are great and so is Mike. That may keep me getting the trailer serviced there. I just would have thought that after spending soooo much money with them we would have been treated better as a customer the first time around.
Keeping my fingers crossed the next visit goes as well as the last
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2012 Silverado 3500 Duramax 6.6L Diesel
2012 Big Sky 3625RE, 17.5" hi-spec wheels, GY G114 tires, TST 507 TPMS
Two Field Bred English Springer Spaniels
One Wife