Quote:
Originally Posted by sw342
Keystone and other manufactures would love not to offer a warranty at all if they could get away with it. There is little to no chance of them extending it after it has expired. Could you imagine what might crop up after the 12 month initial warranty has expired? They want to be on the hook for as little time as possible.
On the other hand Toyota and Chevrolet in the last year has sent me notices letting me know they are extending my warrany on parts that are failing at a higher than expected rate for another couple years once the original warranty has expired.
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Toyota as fined 1.2 Billion and GM was fined/is facing 900 Million in penalties related to concealing safety defects in their automobiles.
http://www.nytimes.com/2014/05/17/bu...fect.html?_r=0
These fines don't include the "industry wide" TAKATA airbag recall, which has the potential to disrupt profits in the automobile industry for years to come.
Any future recall would have to include ALL vehicles with the identified deficient part. That's a 100% changeout of questionable components, a very expensive operation.
It looks like "damage control" and "a cheap way out" to send a letter offering a 1 year extension of warranty rather than recall the defective vehicles.
Extending the warranty can be camouflaged as a "good will offer" or "customer concern" when in actuality it's a "back door approach" that saves the company vast amounts of profits through only having to replace failed components for the next year. Consider it "smart business" in avoiding punitive fines while appearing to be concerned with protecting the customer's investment.
In reality, it's a way to avoid facing even greater criticism for not recalling the defective components in 100% of the manufactured vehicles.
So while it may appear "on the surface" that GM and Toyota are "looking out or the customer", actually, they are taking the "cheap way out of a bad situation" and leaving the consumer "holding the bag" with defective components that should have been recalled, not "replaced within a year if they fail" (extended warranty).