Well, in my
recent dealings with Keystone they have been very helpful with my sales Dealer created problems! I purchased my "new" Outback 230RS from Barber RV, in Ventura CA. The dealer did not mention that the trailer had been broken into and vandalized while sitting on the dealer lot! Both the entrance door, and toy hauler door had been punctured (hammer head sized holes punched into them), repaired, and non stock decals placed over the repairs to hide the repaired spots, prior our purchase. The un-noticed non stock decals were a close match, but when they began to peel I took it to a closer to home local Keystone dealer to be told of the repairs and damages. The selling dealer refused to fess up to the above until Keystone became involved. Keystone is replacing both doors at no charge to me, to put our trailer back into the "new" condition it was said to be sold to us as. They also paid $149.00 towards the replacement cost of the "non stock Skyworth TV / DVD" that Barber RV had put in our trailer when we bought it, as the "stock TV" had been stolen out of the trailer when it was burglarized / vandalized. Well, the Skyworth TV / DVD broke after only 6 uses, but 1 month past the Skyworth
90 day warranty was up. Yet again Keystone would have insured their stock TV
1 year, so they graciously gave us the cost of a stock TV replacement which we put towards a Naxa NTD 2252 22' LCD TV / DVD 12vdc. (I Purchased a "Square trade extended warranty" on it for 4 years for $40.00).
We bought the extended warranty at the time of trailer purchase for an extra $1000 from "U.S. Warranty, (eagle Plus plan). According to its brochure, no, a cracked lino floor would not be covered. But most other major items are covered for an additional 6 years past the stock 1 year warranty.
http://www.uswceagle.com/get_doc.php...20Brochure.pdf
Seeing we have used our trailer on 10 trips, for almost 2.5 months worth of camping duration, in the last 10 months we have owned it, that warranty gives us an extra level of "peace of mind" on potential future repairs.
So, in my book, Keystone has been FANTASTIC!
If you plan on REALLY using your RV as we do, Get the extended warranty. Lets face it, we COULD have bought 2 keystone trailers for the price of one, top of the line Airstream trailer that is SAID to be real "quality built". Yet, there UGLY inside, and out, and not nearly as nice as our Keystones at near half the price!
http://www.airstreamrvsource.com/rvi....asp?id=724725
Beachnut