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04-11-2020, 11:10 AM
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#1
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Senior Member
Join Date: Feb 2019
Location: Wickenburg
Posts: 3,306
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Private messages failing
hankpage and I are attempting to track down a problem with the photos in one of his posts being visible to some people but not others. We've been exchanging private mails. Yesterday, I send him one describing some findings, and didn't hear back. My mail never showed up in my outbox. I sent another one-liner asking him if he had gotten the first one. It also never showed up in my outbox. Today they still have not appeared. I'm hesitant to use public space to post this problem, but if private mail isn't working, I'm out of other options. In addition to fixing whatever problem this is, it would be nice if you could recover the text of the lost message so I don't have to try to reconstruct it from memory. Thanks.
__________________
2019 Cougar 26RBSWE
2019 Ford F-250
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04-11-2020, 11:16 AM
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#2
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,985
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I checked your profile in the Admin section and I only see one issue. You do not have "save a copy of outgoing PM's" checked. Unless you change that option in the user CP section, the system will not save any PM's that you send. I will send you a PM in a moment, please verify if you receive it.
EDIT: PM SENT...
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John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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04-11-2020, 01:14 PM
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#3
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Site Team
Join Date: Jun 2009
Location: Venice
Posts: 5,346
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Thanks John, I made photo posts on Animal thread and LHaven says he can not see photos. I have tried other computers, logged in or not and I see the photos. I do not understand what the problem is. Can you see them???? Thanks, Hank
__________________
Hank & Lynn
2007 Cougar 290RKS, E-Z Flex, 16" XPS RIBs ( SOLD .. Gonna miss her ... looking for new 5r)
2004.5 Dodge 2500 QC, LB, 5.9HO, WestTach gauges, Ride-Rite
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04-11-2020, 01:24 PM
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#4
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Senior Member
Join Date: Feb 2019
Location: Wickenburg
Posts: 3,306
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Hank mailed me the URL of the photos, which I had already independently verified by examining the source of the webpage. Every one of those URLs, entered directly into a browser, pulls up a blank page, whether or not I am logged in.
I went to a browser I rarely use (so no Keystone forum cookies) without logging into the forum, and got the same behavior. I tried looking at the original posting on my phone (which did it via Tapatalk) over cell data only, and got three blank boxes, each of which said it was an image of something like 47 bytes, which is clearly ridiculous. So I've exonerated my ID, my computer, my browser, and my network.
Every other image on the thread is showing up. Hank's are unusual in that they were posted to an album instead of being uploaded to the posting. So I looked at "recently changed albums," verified they are presented in date order, and noted there was only one changed recently and it wasn't Hank's (see image).
The whole thing strikes me like some kind of bizarre permissions or cache problem, but the symptoms don't fit those very well either.
EDIT: I suppose the album clues may be false if Hank was reposting photos that have been in his album for some time.
__________________
2019 Cougar 26RBSWE
2019 Ford F-250
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04-11-2020, 02:36 PM
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#5
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,985
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I can see all of the photos (4 total) in Hank's posts #2 and #3 in the thread. I rechecked LHaven's profile and don't see anything that might cause a problem.
Have you (LHaven) recently upgraded, changed any software or changed any settings on your profile (prior to the recent change I suggested) ???
I'm guessing here, but it may be an interface issue between your "security program" and the forum software ??? I had a similar issue with Norton, finally uninstalled it, reinstalled it and things started working again.
I wouldn't suggest that IS your issue, but it MIGHT be...
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John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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04-11-2020, 03:31 PM
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#6
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Senior Member
Join Date: Feb 2019
Location: Wickenburg
Posts: 3,306
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I have no AV or other such program on my Macs (other than Malwarebytes free, which I have to run by hand). Keep in mind, the display fails on both the computer and the smartphone (iPhone).
Here is how the posts show up for me on the computer in Safari (Firefox is similar), and on the phone in Tapatalk. The third image is what I get if I tap on any of the blank spaces where the photos should be. The fourth is the blank page I get trying to pull up the photo directly in a browser, plus the debugging screen -- note that it shows up as "picture.php 1x1," which would match the 43-byte claim elsewhere.
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2019 Cougar 26RBSWE
2019 Ford F-250
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04-11-2020, 03:34 PM
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#7
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Senior Member
Join Date: Feb 2019
Location: Wickenburg
Posts: 3,306
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I see your "fox test" post perfectly on both the computer and the phone.
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2019 Cougar 26RBSWE
2019 Ford F-250
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04-11-2020, 03:38 PM
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#8
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,327
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IIRC, sourdough (Danny) had issues with images in Tap-a-talk. I’m not sure what his fix was. I can’t see images on my phone using the app, but have no issues on my laptop running windows edge.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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04-11-2020, 03:51 PM
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#9
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,985
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Quote:
Originally Posted by LHaven
I see your "fox test" post perfectly on both the computer and the phone.
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The it is probably the way your computer "talks to" hankpage's posts.... Hank, how are you attaching the URL for your album photos?
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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04-11-2020, 05:24 PM
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#10
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Senior Member
Join Date: Feb 2019
Location: Wickenburg
Posts: 3,306
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This is hilarious... when you mentioned Edge, I thought to try pulling the thread up on the Windows 10 VM I run on my Mac. It fails exactly the same way in both Edge and IE. And I know I've never accessed the forum from that VM.
I also reverified that I get the same result on Safari on my iPhone over cell data.
__________________
2019 Cougar 26RBSWE
2019 Ford F-250
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04-11-2020, 05:27 PM
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#11
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,327
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I’ll be watching to see what you do to resolve the issue.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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04-11-2020, 05:51 PM
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#12
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,677
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Quote:
Originally Posted by chuckster57
IIRC, sourdough (Danny) had issues with images in Tap-a-talk. I’m not sure what his fix was. I can’t see images on my phone using the app, but have no issues on my laptop running windows edge.
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The cell, me and posting pics just didn't pan out and I have no problem with that. I like to take pics with one of my cameras and just use the SD card reader; always works without any problems. I can send pics from the cell messaging or something but other than that I don't find a use for them....and I'm absolutely sure that is me, my patience and my not wanting to deal with it.
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Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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04-11-2020, 06:08 PM
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#13
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Senior Member
Join Date: Feb 2019
Location: Wickenburg
Posts: 3,306
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I thought of trying to access the webpage using VPNs out of Florida and Latvia. Other than an intro page from Cloudflare vetting my browser from Latvia, the results were the same. So, not a general network problem in Arizona...
__________________
2019 Cougar 26RBSWE
2019 Ford F-250
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04-11-2020, 08:13 PM
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#14
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Site Team
Join Date: Jun 2009
Location: Venice
Posts: 5,346
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Quote:
Originally Posted by JRTJH
The it is probably the way your computer "talks to" hankpage's posts.... Hank, how are you attaching the URL for your album photos?
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John, Like I told LHavens, I have been inserting photos the same way on this forum for ten years. I upload photos from my computers (PC Win 10 or 7) or my phone (Android - Firefox or Chrome no Tapatalk) to a private album on the forum. I view the photo in that album and copy the url it has assigned there. When creating my post I use the "Insert Image" icon (little postcard) And paste the url where requested ................ never a problem until now. I even made a sticky years ago to instruct folks on how to do it when web-hosting sites like Webshots started to charge or went under. I had to reload every photo I had ever posted on forums I was on. If LHavens is the only one who cannot see the photos logically the problem is on one of his settings. Perhaps they are timing out after the text loads before the photos. I am stumped, Hank
__________________
Hank & Lynn
2007 Cougar 290RKS, E-Z Flex, 16" XPS RIBs ( SOLD .. Gonna miss her ... looking for new 5r)
2004.5 Dodge 2500 QC, LB, 5.9HO, WestTach gauges, Ride-Rite
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04-11-2020, 09:57 PM
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#15
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,985
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I'm stumped too. I don't see any settings in his profile that would cause a problem. Everyone else can view Hank's photos, I posted using his "tutorial" from years ago, LHaven can view my photos (posted like Hank's), so I have no clue. Maybe Janet, when she logs on may have a recommendation ??? As for me, I'm out of ideas.
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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04-12-2020, 04:12 AM
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#16
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Site Team | Emeritus
Join Date: Dec 2015
Location: Kansas City
Posts: 3,878
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It was me that was having trouble with Tapatalk. It started after I switched to the ad free version. I worked with their IT for several days and they couldn't reproduce the error. I finally unloaded the app and then downloaded it again. It started working correctly then and has ever since.
__________________
Chip Bruce, RPh
Kansas City, MO
2016 Impact 312
2017 Silverado 3500HD SRW
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04-12-2020, 04:15 AM
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#17
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,327
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Quote:
Originally Posted by ctbruce
It was me that was having trouble with Tapatalk. It started after I switched to the ad free version. I worked with their IT for several days and they couldn't reproduce the error. I finally unloaded the app and then downloaded it again. It started working correctly then and has ever since.
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Thanks for posting. I may have to do the same thing.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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04-12-2020, 06:15 AM
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#18
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Senior Member
Join Date: Feb 2015
Location: Texas
Posts: 1,089
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Quote:
Originally Posted by hankpage
John, Like I told LHavens, I have been inserting photos the same way on this forum for ten years. I upload photos from my computers (PC Win 10 or 7) or my phone (Android - Firefox or Chrome no Tapatalk) to a private album on the forum. I view the photo in that album and copy the url it has assigned there. When creating my post I use the "Insert Image" icon (little postcard) And paste the url where requested ................ never a problem until now. I even made a sticky years ago to instruct folks on how to do it when web-hosting sites like Webshots started to charge or went under. I had to reload every photo I had ever posted on forums I was on. If LHavens is the only one who cannot see the photos logically the problem is on one of his settings. Perhaps they are timing out after the text loads before the photos. I am stumped, Hank
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Hi Hank,
I do not see any pictures in your posts in that thread either?
-Brian
__________________
2014 Bullet Premier 22RBPR - let the camping commence!
2013 F150 Platinum - 5.0 - 3.55 ELD + towing package
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04-12-2020, 06:42 AM
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#19
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,985
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Quote:
Originally Posted by B-O-B'03
Hi Hank,
I do not see any pictures in your posts in that thread either?
-Brian
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What equipment, what software are you using to view his photos (or that isn't working to view his photos? ???
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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04-12-2020, 06:53 AM
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#20
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,985
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The only "common admin selection" that I see with both LHaven and B-O-B03 is that both have "NO ADS ON TAPATALK" selected. Chip (CTBruce) does not have that selected. I wonder if there is some link between that selection during the Tapatalk install (probably an automatic selection in the software) and the inability to see photos ???
If either of you want me to "deselect" that option (I don't think you can even see it) I will, just contact me by PM when you have time and see me online. I'll go into the Admin Control Panel and change the setting, once done, you can PM me with any change in photo viewing capability.....
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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