Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Keystone RV Forums > Keystone Fleet | Keystone RV Models > Travel Trailers
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 06-10-2024, 07:15 PM   #1
AdamB
Junior Member
 
Join Date: May 2023
Location: Southport
Posts: 4
2022 Outback Cabinet faces peeling

Puchased a leftover 2022 in May 2023. Took it in for warranty work April 2024, 9 items. I subsequently received confirmation from CW that Keystone approved all the repairs including the peeling cabinets in the kitchen, living area, bathroom and bedroom. All Cabinet doors are fine, just the faces are bubbling up in the middle and peeling top, bottom, left and right edges on EVERY Cabinet face.

Fast forward 45 days, 7 of the 9 items completed, excellent!! But then, got a weird call from CW today. The story goes something like this: the tech that originally said the cabinets peeling was not water damage but bad glue no longer works there. The new Technician who started on that job claims there must have been water damage (on every cabinet face, floor to ceiling, tip to tail) and now they need to resubmit the Peeling Cabinet claim back to Keystone for parts and approval. AND... sorry, but they already started ripping off all the peeling paper so the trailer looks like a mess. All other work completed. Not sure where this will go, but this is not looking good for CW or Keystone at the moment. But who knows, maybe I am worried over nothing and Keystone does the right thing.

My question, has anyone been through this (within the warranty period, as I am) with Keystone and had a successful outcome?
__________________
__________________
'22 Outback 260UML
AdamB is offline   Reply With Quote
Old 06-11-2024, 06:59 AM   #2
sourdough
Site Team
 
Join Date: Feb 2014
Location: W. Texas
Posts: 18,153
Your beef is with the dealer. Try the service manager first although he was probably involved in the communication you received - but give him a shot. If that fails go straight to the GM.

Keystone does the approvals in the dark depending on what they are told, and shown, by the dealer. That original approval came from the conversations that Keystone had with the tech assessing your damage and it was approved. The "new" tech is out of line. They should have completed the approved repairs and returned the trailer. If the new tech has come up with his "new assessment" based on ? he needs to can it.

As you pointed out, every cabinet door did not receive the same water damage top to bottom. This is a known, recurring issue in some of the trailers and I'm sure why Keystone approved the repairs. I believe I recall they have done the same for other members.

If it were mine I would be at the dealership; tech, service manager in hand as we visited with the GM and they laid out their plan to undo whatever the "new" tech has fouled up.
__________________
Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
sourdough is offline   Reply With Quote
Old 06-11-2024, 07:00 PM   #3
AdamB
Junior Member
 
Join Date: May 2023
Location: Southport
Posts: 4
Thanks the whole situation is just odd. I'll wait to hear what CW proposes as next steps. Knowing that this is a bad glue problem and fairly well known/experienced by others type of problem, just wondering if others have already addressed and had it repaired under warranty. I absolutely love the trailer and take meticulous care of it.
__________________
'22 Outback 260UML
AdamB is offline   Reply With Quote
Old 06-13-2024, 10:30 AM   #4
AdamB
Junior Member
 
Join Date: May 2023
Location: Southport
Posts: 4
Just a brief positive update: Keystone and CW worked out the approval. Turns out due to the original misdiagnosis, more cabinet parts were needed to make the repair. The parts are on order and work will begin in late August when I return the trailer to CW. In the meantime we have a brief summer vacation planned with the trailer.
__________________
'22 Outback 260UML
AdamB is offline   Reply With Quote
Old 06-13-2024, 11:54 AM   #5
sourdough
Site Team
 
Join Date: Feb 2014
Location: W. Texas
Posts: 18,153
Quote:
Originally Posted by AdamB View Post
Just a brief positive update: Keystone and CW worked out the approval. Turns out due to the original misdiagnosis, more cabinet parts were needed to make the repair. The parts are on order and work will begin in late August when I return the trailer to CW. In the meantime we have a brief summer vacation planned with the trailer.

Great! Those peeling cabinets won't keep you from having fun....especially if you know they are going to be replaced when you return!!
__________________
Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
sourdough is offline   Reply With Quote
Old 06-13-2024, 01:21 PM   #6
wiredgeorge
Senior Member
 
wiredgeorge's Avatar
 
Join Date: Nov 2017
Location: Mico, TX
Posts: 7,759
Adam, Post a pic of a peeling cabinet. Just curious. My cabinets are solid wood in my old 2002 Cougar and the finish is stained, I think.
__________________
wiredgeorge Mico TX
2006 F350 CC 4WD 6.0L
2002 Keystone Cougar 278
2006 GL1800 Roadsmith Trike
wiredgeorge is offline   Reply With Quote
Reply

Tags
260uml, outback

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV® is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 06:13 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.