Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Keystone RV Forums > Keystone RV Customer Comments > Keystone RV Service & Warranty Issues
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 05-25-2014, 04:26 PM   #1
vampress_me
Senior Member
 
Join Date: Apr 2014
Location: Minnesota
Posts: 777
Take in for warranty work?

Probably a stupid question, but here goes. Do I have to take our new 5er in for the warranty work, or can I just get the parts and do it myself? Anyone had experience with this?

The only reason I ask is because the things we've found so far are easy and not necessarily worth a trip to the dealer with the camper. A stereo remote that doesn't work (even with new batteries), a cracked a/c housing on the ceiling (just remove 4 screws and replace plastic trim), and a missing grey water tank handle. That ones about the funniest. Hubby went to empty tanks today and came in and told me the plastic handle and the 6-8" threaded rod extension is just gone. It was there 2 weeks ago camping for our first trip, but not this trip. Now it's just a threaded stub sticking out from underneath. BTW- why would they have a threaded extension under a camper where it can vibrate loose while driving? Doesn't seem like the smartest, but seems like a good place for Locktight on the new one.

So, just wondering if anyone else has done this or if there's a good reason I shouldn't ask the dealer the question. Thank you!
__________________
--Lynette

2019 F-350 diesel 4x4 CC LB DRW, not the mom taxi anymore...
2021 Alliance Paradigm 340RL
2016 F-350 diesel 4x4 CC LB SRW, mom taxi - sold
2014 Cougar XLite 28RDB - sold
vampress_me is offline   Reply With Quote
Old 05-25-2014, 04:40 PM   #2
Festus2
Site Team
 
Join Date: Mar 2009
Location: Fraser Valley BC Canada
Posts: 7,015
There is no requirement to take your RV into the dealer for warranty work. In fact, if I can do the job myself, I'd much rather. That way, at least I know that it is done properly, to my satisfaction and completed without having to wait 2 weeks for them to get around to fixing it.

If you can do the repair yourself and leave your RV at home, why bother driving it to the dealership?

Sure, I've lost a plastic pull handle. Bought a new metal one, applied some Loctite and screwed it back on. It just wouldn't make any sense to take to the dealer to do this or ask him why Keystone doesn't use Loctite. I would expect that he would just shrug his shoulders and say, "I dunno".
__________________
2008 Cougar 5th Wheel 27RKS
2005 2500 GMC Duramax
Festus2 is offline   Reply With Quote
Old 05-25-2014, 04:59 PM   #3
vampress_me
Senior Member
 
Join Date: Apr 2014
Location: Minnesota
Posts: 777
Thank you, Festus2. I was really hoping Keystone didn't have a requirement to bring it in. I also prefer to do my own work if possible, and these are so easy I'd feel like an idiot taking it in.
__________________
--Lynette

2019 F-350 diesel 4x4 CC LB DRW, not the mom taxi anymore...
2021 Alliance Paradigm 340RL
2016 F-350 diesel 4x4 CC LB SRW, mom taxi - sold
2014 Cougar XLite 28RDB - sold
vampress_me is offline   Reply With Quote
Old 05-25-2014, 05:39 PM   #4
Festus2
Site Team
 
Join Date: Mar 2009
Location: Fraser Valley BC Canada
Posts: 7,015
I should have pointed out that if you choose to undertake a repair yourself while the RV is still under warranty and you foul it up, don't expect Keystone to authorize a dealer to fix your error at no cost. Before you tackle your own repair, just make sure it is within your expertise and you are certain you can carry it out successfully. Obviously, there are some repairs that are beyond the scope of the average RV owner and require the skill and expertise of someone who knows what they are doing.

The example you gave about replacing a broken or lost pull handle doesn't require a certified RV technician.
__________________
2008 Cougar 5th Wheel 27RKS
2005 2500 GMC Duramax
Festus2 is offline   Reply With Quote
Old 05-26-2014, 03:48 AM   #5
x96mnn
Senior Member
 
Join Date: Jul 2012
Location: Nova Scotia
Posts: 502
The dealer where I bought even supplied me with the parts to do some jobs myself.
x96mnn is offline   Reply With Quote
Old 05-29-2014, 10:13 AM   #6
Pmedic4
Senior Member
 
Pmedic4's Avatar
 
Join Date: Mar 2013
Location: Illinois
Posts: 581
Self warranty work

Just mentioned this somewhere else, but I had several issues on a TT we bought, and it would have been about a 350 mile round trip to take it to a 'authorized' warranty repair center. None of the problems were significant, and should have been easy warranty work, but it didn't make sense to pull the RV that far and spend that much money on fuel just to fix some trim and the seat back. One thing that would have cost some money, was the bathroom fan died, so I spoke with the manufacturer, and they sent me a new fan motor. Probably cost them about $7-8 for the motor, but would have cost me $120 in gas. That didn't seem to be a good trade off.
__________________
Ed & Mary

2017 Cougar 333MKS
2015 RAM 3500 HD with 6.4L

Pmedic4 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV® is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 12:52 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.