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Old 09-03-2013, 07:54 AM   #1
ezspdr
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Join Date: Sep 2013
Location: Coarsegold, CA
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Busted Kitchen faucet

We busted a handle off our hot water on the kitchen faucet. I email Keystone and asked them if they could give me the make and model of the faucet on the 2011 Sprinter? I emailed them several times and never received a reply. I sent them a message through their Facebook page. I received several replies asking for further information and then never heard from them.

Has anyone else had a problem with their warranty response?
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Old 09-03-2013, 09:04 AM   #2
JRTJH
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Location: Gaylord
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Keystone's only "real responsibility" in a warranty issue like yours is to pay the dealership to repair it (if it is a warranty issue) There are probably 6 or 8 different faucets used in the Sprinter lineup depending on when it was run down the assembly line. Even then, if there was a day when that particular part wasn't available, the line most likely substituted another faucet to keep the line moving.

So, the best way to get a part for a broken faucet is either to take the trailer to the dealership and have them look at the faucet to determine which one it is and replace the part/faucet or sell you the parts so you can do the repair. Short of that, if you can, remove the faucet from the trailer and just take it to the nearest RV service department. Invariably, all RV's use the same brand components so even a competetor dealership can get you the right parts. They have catalogs with the parts available vs the assembly needed to return the faucet to service.

You will probably find that it would be cheaper to go to WalMart, Lowe's or HD and simply buy another faucet rather than spend the money, time and effort on driving to the dealership and doing that "song and dance"
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Old 09-03-2013, 05:31 PM   #3
Liam's Dad
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Join Date: Apr 2013
Location: Winnipeg, MB, Canada
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Broken water faucet

In our 2014 Sprinter 320BHS, the single arm faucet handle came off in my wife's hand spraying water throughout the kitchen area before I could shut off the water at the tap.

The service manager from our dealer drove out to our seasonal site on the next Saturday (approx 1 hr from the dealership) and replaced the whole faucet.

Unfortunately the cold water does not work on the second one, so the dealer is going to replace the crappy plastic single handle type with a metal gooseneck traditional residential type. All at no charge!

I will say that the folks at Classic Trailers in Winnipeg, MB, Canada are the best!
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Old 09-03-2013, 06:41 PM   #4
therink
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Why replace a cheap oem rv fauce , with another rv issue cheap faucet. You can replace it with many different types higher quality faucets from any home store.
I have already replaced one of mine in my brand new fifth wheel because it was junk.
I plan on replacing the bathroom one next.
Steve
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