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Old 08-30-2013, 06:04 PM   #21
gregrc75
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Location: Fairhaven, MA
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Funny, I bought from Pete's for the same reason and I am an hour further than you. When I contacted a different local Keystone dealer they told me the same thing, even calling them an Internet wholesale dealer too. After calling back Pete's they actually offered to meet me half way to get the trailer back to them. They did the work and met me half way again for me to pick up my trailer. Too bad such a good dealer is so far away but I would buy from them again!
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Old 08-30-2013, 06:16 PM   #22
FTWingRiders
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Originally Posted by gregrc75 View Post
Funny, I bought from Pete's for the same reason and I am an hour further than you. When I contacted a different local Keystone dealer they told me the same thing, even calling them an Internet wholesale dealer too. After calling back Pete's they actually offered to meet me half way to get the trailer back to them. They did the work and met me half way again for me to pick up my trailer. Too bad such a good dealer is so far away but I would buy from them again!
I think it was your post I had read about that solidified my decision to buy from Petes!! LOL!! Alan in service has been great. I has one of the small side windows in my slide out spider web on me the other week. Called Alan and he got it replaced under warranty for me. Drop shipped it to me in 3 days. I've been updating him about my control panel, and when we think Keystone has it figured out, he'll take care of that for me too!! Can't ask for more.
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Old 08-31-2013, 11:56 AM   #23
pjinthedaks
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We can't say enough good things about Alan and the service department at Pete's!
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Old 08-31-2013, 07:15 PM   #24
abneynormal
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i glad i can fix things

when i bought mine I didn't ask questions about the service dept. they don't accommodate full timers. so the one time I took my 3912 to them I slept on a couch for 9 days. I have since met a brother of a friend of mine who does service for another rv company. I have them working on getting a defective rim made up through our extended warranty. I wonder it there is a site to rate rv dealers? there should be.
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Old 09-17-2013, 11:52 AM   #25
airforceret
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We can't say enough good things about Alan and the service department at Pete's!
Good to hear good things about Pete! I spent about 30 minutes on the phone with him earlier today working out the details of getting my warranty work done closer to home!! So far he has been very timely and helpful...
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