Keystone doesn't make those window parts. They purchase the entire door assembly from one of their suppliers and simply install it in their trailers. So, unlike some of the items that Keystone actually builds from scratch, I'd be hesitant to point the finger at Keystone alone.
It might be worthwhile to contact your dealer and see if Keystone got a batch of poor quality doors back then. If they did and they know about it, they may have a solution to offer to you.
And, I do agree with KanTC that there is some owner obligation, too.
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'11 Cougar 326MKS loaded with mods
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