Let's take your trailer as an example and "lay out two entirely different reports for exactly the same problem"...
Let's begin with the "setup":
You take the trailer to the dealer, they see the front seam was assembled incorrectly during trailer assembly and that there is water damage to the front wall, the front insulation and the floor luan decking is soft in a 6 square foot area around the curbside bedside table/cabinet. The floor damage extends from the bed pedestal to the sidewall. The dealer realizes the repair will be extremely labor intensive, doesn't really want to do the repair and knows that Keystone will not authorize all the costs to repair it. In other words, it's going to cost the dealership if they take on the work.....
The dealership sends a report to Keystone stating the following:
The front cap/roof membrane junction shows evidence of long term leaks and water damage. The front interior wall of the trailer is delaminated, the insulation is saturated with water and the floor is damaged in a 6 sqft area extending from the bed pedestal to the trailer sidewall. There is evidence of DICOR sealant application over the OEM sealant, but when or how that was applied is not reflected in the owner's documentation. We estimate 30 manhours and approximately $600 in parts to repair the trailer.
The front cap/roof membrane junction shows evidence of long term leaks and water damage. The interior wall of the trailer is delaminated, the insulation is saturated with water and the floor is damaged in a 6 sqft area extending from the bed pedestal to the trailer sidewall. Upon careful examination, it is evident that upon assembly, the front cap/roof membrane junction was not properly sealed as the trailer moved down the assembly line. That junction, without the appropriate sealant will not protect the trailer from water intrusion. It is our belief that the trailer was improperly manufactured and no matter how diligent the owner's inspections and repair/resealing of the surface of that joint, water intrusion would still be probable. There is evidence that the owner has inspected and resealed that joint. There is evidence of appropriate repair/resealing in the past. It is our opinion that the defect originated at the factory during trailer assembly and no matter how diligent the owner has been, there is no reasonable expectation that he could have prevented this defect from causing the damage that is present.
We believe that the water intrusion began immediately upon the trailer leaving the assembly line and has been ongoing since then, even though the owner has performed all roof inspections and resealing requirements as recommended in the Owner's Manual. The repair of damage should be authorized by Keystone. We estimate that it will take about 30-35 manhours and approximately $600 to 800 in parts and material. Photos to support our evaluation are included with this request for post-warranty repair. Take particular note of photo marked #3 which clearly shows the area of missing factory sealant.
Consider both dealer reports and make a determination whether you think one would be better received by the factory and why....
What your dealership does "TO" you or "FOR" you can make all the difference in how Keystone reacts to their reports.
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS