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06-24-2021, 08:23 PM
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#1
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Junior Member
Join Date: Jun 2021
Location: New Mexico
Posts: 3
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Cougar Door Latch
My 2020 Cougar 29MBS has what I believe to be a Euro Latch, a vertical handle door lock. It sounds dumb but I can never figure out how to unlock and spend way too much time every time I try to unlock it. It also locks on its own when we close the door, very concerning. Does anyone else have this issue or can explain to me how to unlock the darn door?
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06-26-2021, 03:26 AM
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#2
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Member
Join Date: Jun 2021
Location: Spring Mills
Posts: 45
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Just picked up my 27SGS 2020 leftover 10 days ago. Probably same latch.
The top keyhole is a deadbolt. So you turn the key and then reverse to lock or unlock. Clockwise to lock. CC to unlock. Key slot always ends vertical. Bottom hole changes from horizontal(locked) to vertical(unlocked).
Top of handle pulls out. Bottom is pivot point.
__________________
Jeff
2022 Cougar 27SGS
F-350 4WD Diesel
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06-26-2021, 05:20 AM
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#3
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Junior Member
Join Date: Jun 2021
Location: New Mexico
Posts: 3
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Thanks jwfrede. One thing I forgot to mention is that I unlock the bottom (I can hear latch and the pull handle releases) then I unlock the deadbolt (can hear that latch as well) but then the unlocking of the deadbolt locks the bottom handle. If I do the deadbolt first, and then unlock bottom lock, The deadbolt locks. So, then I basically start the whole process over again until I’m absolutely frustrated and then by my hundredth time the door magically opens. But then when we close the door again, it locks on its own and here we are again fighting the door. My husband and I are at a loss. I called a tech and they think that it may have something to do with the strike plate or hinges. We are going to see if we can adjust anything today ourselves. I’ll update.
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06-26-2021, 06:47 AM
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#4
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Site Team
Join Date: Oct 2011
Location: Joppa, MD
Posts: 11,754
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Leave the door open and try it. That way the strike plate won't be involved.
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Marshall
2012 Laredo 303 TG
2010 F250 LT Super Cab, long bed, 4X4, 6.4 Turbo Diesel
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06-26-2021, 10:43 AM
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#5
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Senior Member
Join Date: Jun 2020
Location: Box Elder
Posts: 159
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We have had a similar problem.
What we found as flyboy mentioned is strike plate related.
We just push & hold the door @ the top & to the left of the handle assembly & pull the handle.
A little lube on the striker plate helps for awhile.
It's now starting on the back door also.
We live in our rig & 28,000 miles, 25 states, & 20 months it gets old when DW can't open the door & i can, so I just get out the White Grease & put a little dab on it for another month or so.
Wipe off the old.
Maybe use a fingernail file to remove any burs
__________________
Mot
Love our Cougar full time
TT 2020 Cougar 24sabwe 38,000 miles, TV 2004 chevy 2500 HD 4x4 287,000 miles.
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06-26-2021, 10:55 AM
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#6
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Site Team
Join Date: Oct 2011
Location: Joppa, MD
Posts: 11,754
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I would not use white lithium grease as it will hold dirt. Bees wax, graphite powder, or silicone spray won't attract dirt and won't stain your clothing if you happen to rub against it.
__________________
Marshall
2012 Laredo 303 TG
2010 F250 LT Super Cab, long bed, 4X4, 6.4 Turbo Diesel
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06-26-2021, 12:26 PM
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#7
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Junior Member
Join Date: Jun 2021
Location: New Mexico
Posts: 3
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Thanks!! We tested as flybouy suggested and could quickly tell it was strike plate related. We shifted the plate out further and it seems to be working. Good idea on adding wax or grease I think I’ll give that a try.
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06-27-2021, 03:27 AM
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#8
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Junior Member
Join Date: Jan 2020
Location: Bradley Beach
Posts: 19
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Quote:
Originally Posted by Dorsey
My 2020 Cougar 29MBS has what I believe to be a Euro Latch, a vertical handle door lock. It sounds dumb but I can never figure out how to unlock and spend way too much time every time I try to unlock it. It also locks on its own when we close the door, very concerning. Does anyone else have this issue or can explain to me how to unlock the darn door?
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We have the same model (29MBS), same problem with door lock / latch.
I adjusted strike plate when trailer was level. All is well.
When trailer is slightly off level, sometimes we have to push in on door just above the lock to get it to disengage the strike plate.
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06-28-2021, 06:54 PM
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#9
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Senior Member
Join Date: Jun 2020
Location: Box Elder
Posts: 159
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Thsnks, will do the Bees wax thing. Might try candle wax also.
Just used what we had on hand since our rig is our home whenever wherever it is.
__________________
Mot
Love our Cougar full time
TT 2020 Cougar 24sabwe 38,000 miles, TV 2004 chevy 2500 HD 4x4 287,000 miles.
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06-28-2021, 08:43 PM
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#10
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Member
Join Date: Jun 2020
Location: Truckee
Posts: 49
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Same problem on my 2020 25RES. I had to completely realign and remount the strike plate. Before the remount I discovered that the door was not even latching at all.
__________________
2020 Cougar 25RES
2020 Ford F250, 6.2 L Gas, 4.3 Rear End
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06-29-2021, 04:21 AM
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#11
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Site Team
Join Date: Oct 2011
Location: Joppa, MD
Posts: 11,754
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Quote:
Originally Posted by Life-in-Him
Thsnks, will do the Bees wax thing. Might try candle wax also.
Just used what we had on hand since our rig is our home whenever wherever it is.
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Candle wax is fine as is paraffin wax (same thing) or if you don't have wax handy a rub a bar of soap on the plate.
__________________
Marshall
2012 Laredo 303 TG
2010 F250 LT Super Cab, long bed, 4X4, 6.4 Turbo Diesel
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06-29-2021, 05:42 AM
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#12
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Senior Member
Join Date: Sep 2020
Location: Jacksonville
Posts: 993
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Same problem on my 2020 29rks. I found the striker plate was installed backwards. Works better now I have no problem with it but the wife can’t ever open the door.
__________________
Bob/Kay
Jacksonville, Nc
2020 Keystone Cougar 5th wheel 29 rks traded now
2021 3761 fl Montana 5th wheel
Pulled with a 2022 F350 King Ranch
Retired LEO after 35 years just enjoying life now.
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07-04-2021, 08:02 AM
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#13
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Junior Member
Join Date: Aug 2011
Location: Florida
Posts: 16
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Same lock
I have the same lock and issues, I just push on door to lock/unlock and I’m ok. BUT I would love to replace it with a keyless touchpad lock. I haven’t found any that will fit this lock. Has anyone else look for or find one?
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07-04-2021, 08:14 AM
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#14
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Junior Member
Join Date: Jun 2019
Location: Rochester Hills
Posts: 2
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I’ve looked forever and can’t find a replacement. I hate the Euro handles, I have all the same problems as the others and rarely can the kids open the door.
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07-04-2021, 09:00 AM
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#15
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Senior Member
Join Date: Sep 2020
Location: Jacksonville
Posts: 993
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Quote:
Originally Posted by formyfelinebabies
I have the same lock and issues, I just push on door to lock/unlock and I’m ok. BUT I would love to replace it with a keyless touchpad lock. I haven’t found any that will fit this lock. Has anyone else look for or find one?
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I have looked all over. I even contacted some dealers and was told because this handle is new they have not been any keyless pads made yet.
If anyone knows of one please post I sure there are many like me that would like one.
__________________
Bob/Kay
Jacksonville, Nc
2020 Keystone Cougar 5th wheel 29 rks traded now
2021 3761 fl Montana 5th wheel
Pulled with a 2022 F350 King Ranch
Retired LEO after 35 years just enjoying life now.
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07-04-2021, 09:40 AM
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#16
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,997
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Quote:
Originally Posted by Camping family
I have looked all over. I even contacted some dealers and was told because this handle is new they have not been any keyless pads made yet.
If anyone knows of one please post I sure there are many like me that would like one.
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I don't know of any locksets that will fit your door. You might contact Lippert customer service to ask them. They manufactured the door.
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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07-04-2021, 12:05 PM
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#17
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Senior Member
Join Date: Sep 2020
Location: Jacksonville
Posts: 993
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Quote:
Originally Posted by JRTJH
I don't know of any locksets that will fit your door. You might contact Lippert customer service to ask them. They manufactured the door.
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There are none. I contacted lippert they told me since it’s a new style none have been made yet.
__________________
Bob/Kay
Jacksonville, Nc
2020 Keystone Cougar 5th wheel 29 rks traded now
2021 3761 fl Montana 5th wheel
Pulled with a 2022 F350 King Ranch
Retired LEO after 35 years just enjoying life now.
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07-04-2021, 02:03 PM
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#18
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Senior Member
Join Date: Aug 2015
Location: Tucson
Posts: 117
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Quote:
Originally Posted by flybouy
I would not use white lithium grease as it will hold dirt. Bees wax, graphite powder, or silicone spray won't attract dirt and won't stain your clothing if you happen to rub against it.
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Very good advise!
And it works! We use silicone as it seems to last longer. Even the door latches at the house at home get it.
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07-04-2021, 02:15 PM
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#19
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Senior Member
Join Date: Sep 2019
Location: Jacksonville
Posts: 538
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NOPE, no such animal.
Nobody makes a replacement digital or alternative lock for these crap ‘Euro’ handle locks! The should have left the design in Euro.
Keystone used these for one half the production year in 2020, so all 2020’s don’t have it. 2019 don’t have them and 2021’s don’t have them. Piece of crap and we are left with no alternative because of the low use of them you won’t find any after market makers tool up to make a digital lock.
And Keystone is like “oh well”, you can buy a new door!
__________________
2020 Cougar Half Ton 29RKS Fifth Wheel
2019 F350 4WD Lariat SRW 6.7 Diesel SD
Anderson Ultimate 5th Hitch - JT Strongarm TST509 TPMS- 2200W(8)Solar Panels - 800AH BattleBorn Batteries. 3000W Victron MultiPlus II Inv. SoftStartRV on 2 AC’s - Predator 3500 generator Airlift 5000 bags
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07-04-2021, 02:32 PM
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#20
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,997
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Have you considered fabricating two plates to rivet to the door, one outside, one inside and then cut those plates to fit a conventional "digital door lock" ???
If done carefully, the plates could be shaped to enhance the door rather than appear as a "block of metal to cover a hole"....
It would take some thought, some "artistic ability" and some work to build the required parts, but the end result would probably be much better than "empty anger at Keystone".....
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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